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Karmaloop’s Online Roots Run Deeper Than Facebook And Twitter (DIRECT Marketing Online)

Posted: 03/17/2011

Long before Facebook became synonymous with social marketing, Karmaloop’s rep program was successfully hawking its line of streetwear to its audience of teens and young adults. Nearly a quarter of its $100 million in annual sales is generated by 6,500 reps across the globe. Assigned a customized code to track sales and earn points, reps essentially build their own customer base by promoting the brand via personal blogs, Websites, Facebook pages, and other social networks. “We have our built-in audience and the trust and loyalty of millions of 18- to 24-year-old kids, and they’re going to follow us, because peer-to-peer is how we do that,” director of lifestyle marketing Giovannah Chiu said. The same philosophy led to the creation of KarmaloopTV.com in 2008, which has since expanded to include channels devoted to specific brands and regularly scheduled programs.

Industry: Marketing, Design, & Interactive Communications, Retail & Products
Topic: Content Strategy, E-Commerce, Experience & Interaction, Marketing Communications
Region: Global
Audience: Business to Consumer, Peer Groups & Communities

Facebook Like Button Helps Solve Retailer’s Dilemma (Fast Company)

Posted: 03/17/2011

To help solve the problem of overstocked inventory, San Francisco-based children’s clothing retailer Tea Collection put Facebook’s “Like” button into action. Customers saved big when they voted for their favorite items that were set to be discontinued and then enjoyed a hefty discount from $59 to $10 on the winning dress. The dress was an immediate sell out. While the company took a loss on it, marketing director Jeff Reichelderfer explained that the campaign more than made up for the losses with purchases that customers made on other items. Tea Collection, which sells its line in boutiques and department stores across the country as well as online, has since hosted two more competitions to help move inventory and further engage its customers.

Industry: Marketing, Design, & Interactive Communications, Retail & Products
Topic: Content Strategy, E-Commerce, Experience & Interaction, Marketing Communications
Region: Global, North America
Audience: Business to Consumer, Peer Groups & Communities

Facebook Gears Up For Major eCommerce Drive (BusinessWeek)

Posted: 03/03/2011

In an effort to convert more of the social network’s 500 million users into regular online shoppers, Facebook is now wooing big business. Facebook has added e-commerce features designed to “attract users, keep them logged-on longer, and generate higher advertising sales,” thereby attracting major brands to sell their products and services through the social networking site. Helping with the effort are companies like Minneapolis-based Alvenda and San Francisco-based Payvment, whose technologies have allowed the company to integrate a retail component into Facebook pages and facilitate payment. David Fisch, who runs the newly formed commerce partnerships group at Facebook, hopes the effort may turn the company into an online shopping alternative. More than half of the top 25 retail sites, including retail competitors like eBay and Amazon, have linked their sites to the social network in the past year, Facebook says.

Industry: Marketing, Design, & Interactive Communications, Retail & Products, Technology, Consulting, & Professional Services
Topic: Business Intelligence, Content Strategy, E-Commerce, Experience & Interaction, Marketing Communications, Technology Implementation
Region: Global
Audience: Business to Consumer, Peer Groups & Communities

The Social Factor For Online Retail (New Media Knowledge)

Posted: 03/03/2011

New Media Knowledge recently reported that social networks are responsible for directing 13 percent more traffic to online retailers than they did in 2009. “As more time is being spent on social networking sites, we are seeing retail brands tapping into the power of social media to drive online traffic and sales,” said Robin Goad, Research Director, Experian Hitwise. The competitive intelligence research company says that while Facebook, YouTube and Twitter dominate the social sphere, others sites such as Vimeo, Badoo and tumblr have increased their online traffic by 50% or more in the past year. “It is important that retailers understand which social networks their customers and potential customers are using,” Goad told NMK. What about mobile? “Successful retailers will be those that support their customers across multiple channels depending on the scenario – allowing customers to add items to wish on the go, integrating location based services to provide (opt in) special offers and discounts, mobile price comparison via photo or barcode recognition,” Goad said.

Industry: Marketing, Design, & Interactive Communications, Technology, Consulting, & Professional Services
Topic: Business Intelligence, Content Strategy, E-Commerce, Experience & Interaction, Marketing Communications, Technology Implementation
Region: Global, Europe
Audience: Business to Consumer, Peer Groups & Communities

Building A Brand Story Greater Than The Sum Of Its Individual Parts (New Media Knowledge)

Posted: 01/20/2011

Rather than providing a plethora of tactical solutions, today’s abundance of marketing channels may simply overwhelm marketers. Standard targeted marketing used to be a relatively simple game of point-and-shoot at three main channels (TV, print and direct mail) to cover all bases. Now, with the addition of social media platforms, mobile marketing, web, and email to the traditional channels, adopting a successful strategy can get confusing. Aim the same message at all the channels and the results can be downright disastrous. Multi-channel marketing offers marketers a mechanism to “pull all these conversations together and build a brand story that is greater than the sum of the individual parts” so marketers can keep their eyes on the prize: customer engagement and action. The key is to understand and respect the characteristics of each channel and then execute each according to how it works uniquely for your brand.

Industry: Marketing, Design, & Interactive Communications, Technology, Consulting, & Professional Services
Topic: Business Intelligence, Content Strategy, Experience & Interaction, Marketing Communications, Technology Implementation
Region: Global
Audience: Business to Business, Peer Groups & Communities

Social Globalization; Global Socialization (Practical eCommerce)

Posted: 01/20/2011

Social media has established a stronghold that reaches around the globe. Social networking, blogging, microblogging, social bookmarking and video sharing bring people closer together than ever. Companies like Dell attribute mass profit directly to campaigns using social media, including the $3 million the company earned through incentives offered via Twitter. Still, in light of the rapidly increasing internet population of non-English language speakers, one question that remains is how the foreign language internet pieces into the social media puzzle? With most Internet users living abroad, how can smaller companies incorporate international social media strategies into their bag of marketing tricks? According to Practical eCommerce, a company’s foreign language social media strategy should consider the most popular platforms within its target demographic, in addition to streamlining efforts to mesh with other global online marketing practices.

Industry: Marketing, Design, & Interactive Communications
Topic: Business Intelligence, Content Strategy, Experience & Interaction, Marketing Communications
Region: Global
Audience: Business to Consumer, Peer Groups & Communities

J.C. Penney Makes Mobile Holiday Move (Internet Retailer)

Posted: 01/04/2011

J.C. Penney Co. is initiating a major multichannel mobile push with holiday retail plans that include the launch of an m-commerce site, enhancements to its mobile applications, location-based app promotions and an iAd campaign. Along with the full suite of m-commerce functionality such as browsing, searching and buying—the mobile site also includes a Find Near Me button and updated applications for iPhone and Android users that lets shoppers browse the weekend sales circular; create portable shopping lists; find the nearest store to either their current GPS location or to a ZIP code or city name; and sign up for mobile coupons. Location-based services Foursquare, Brightkite and Facebook Deals also play a role, allowing shoppers to cash in for $10 off a $50 purchase when they check in at one of the retailer’s 1,100 stores. In addition to its ongoing mobile coupons program, the campaign will also include mobile display ads on Apple’s iAd network, featuring a treasure hunt through a variety of J.C. Penney gifts as shoppers search for a $10 off $50 coupon.

Industry: Marketing, Design, & Interactive Communications, Retail & Products, Technology, Consulting, & Professional Services, Telecommunications
Topic: Content Strategy, Creative & Design, E-Commerce, Experience & Interaction, Marketing Communications, Technology Implementation
Region: Global
Audience: Business to Consumer, Peer Groups & Communities

Shoutlet: One-Stop-Shop For Social Media Management (Ecommerce Times)

Posted: 12/16/2010

Shoutlet’s social media management application now features CRM functionality. The app is designed to let customers monitor and manage multiple accounts and brands with additional functionality that eases the process for companies to post and monitor responses to content. Given the number of users that use social media to complain about a service or product, or get help, one of the app’s most powerful features is its collaboration component. One such collaboration feature includes the ability to tag a prospect or commenter and then forwarded it internally for someone within the organization to take care of. "Let's say a company has several customers talking about or complaining about a certain issue," President and COO Aaron Everson said. "Shoutlet can tag all of those commenters and send them to someone for follow-up or assistance." The company intends to enhance functionality even further by increasing its reach to mass influencers and adding a mobile component.

Industry: Marketing, Design, & Interactive Communications, Retail & Products, Technology, Consulting, & Professional Services
Topic: Business Intelligence, Content Strategy, Experience & Interaction, Marketing Communications, Technology Implementation
Region: Global
Audience: Business to Business, Peer Groups & Communities

Digital River Is Getting Social With Ecommerce (Electronic Commerce Guide)

Posted: 12/16/2010

Digital River, a global ecommerce service provider, recently launched SocialStream, a new social media tool. Using the tool, Digital River customers can rapidly set in motion new e-store promotions and then manage them over different Facebook and Twitter accounts. Ecommerce-Guide.com reported Jim Wehmann, senior vice president of global marketing for Digital River saying that “Social Stream lets marketers and e-store owners optimize social media campaigns with just a few clicks from within the standard Digital River interface they already know and use.” While SocialStream is certainly not the first ecommerce service offering of its kind, the package’s most significant advantage is that it provides e-store owners with access to social analytics. The ability to report critical commerce data relating to social media activities like unique clicks, conversions and revenue generated for each social campaign for each social account allows companies to validate the success of each campaign.

Filtering The Noise: Discovery Personalizes The Online Experience (Tech News World)

Posted: 11/11/2010

The internet abounds with buzzwords. Now, there’s new buzz about “discovery,” the real-time aggregation and personalization of content as it is applied to an online experience. Take Amazon for example, an online retailer that makes purchasing recommendations based on your past buying behavior and others that match your browsing and purchasing habits. True discovery, however, elevates this concept to the next level: It will tie together what you have liked, purchased, viewed, discussed, and browsed, into a real-time aggregator that provides recommendations on any category of your choosing. For discovery to be completely revolutionary, it must have both an online and mobile interface. From websites like Yelp to smartphone applications like mobile GPS, several discovery platforms are in the works, including Ping, a music discovery engine launched by Steve Jobs in September.

Industry: Marketing, Design, & Interactive Communications, Retail & Products, Technology, Consulting, & Professional Services, Telecommunications
Topic: Content Strategy, E-Commerce, Experience & Interaction, Marketing Communications, Technology Implementation
Region: Global
Audience: Business to Consumer, Peer Groups & Communities

Diaspora Code Released Publicly; May Improve Framework For Businesses (CIO Magazine)

Posted: 10/27/2010

A new project, called Diaspora, was recently released to public developers in hopes of bringing the project to fruition as a new social network – defined by community – that promises “the benefits of Facebook without the privacy concerns.” The project’s creators are at a standstill, stating, "We began the summer a list of technologies, and a few bold claims and the goal to make an intrinsically more private social network. The overwhelming response that we elicited made us realize that technology wouldn't be enough." The Diaspora project could prove useful in providing businesses with a framework for implementing proprietary, internal social networks without running the risk of divulging trade secrets or sensitive materials. With the goal to integrate Diaspora into Facebook, businesses also won’t have to sacrifice giving up the social network’s huge audience.

Industry: Technology, Consulting, & Professional Services
Topic: Business Intelligence, Content Strategy, Creative & Design, Experience & Interaction, Technology Implementation
Region: Global
Audience: Business to Business, Business to Consumer, Peer Groups & Communities

Chatter Mobile: Saleforce.com’s Answer To Enterprise Collaboration (Intelligent Enterprise)

Posted: 10/14/2010

Salesforce.com recently announced Chatter Mobile, a smart-phone application designed to bring CRM-centric, social-networking-style collaboration to Smartphones by the end of 2010. The Web 2.0-styled consumer app lets Saleforce’s Chatter users collaborate with people at work while on-the-go and in real-time. Similar to following Facebook friends and interests, Chatter enables users to subscribe to and "follow" feeds related to their business, as well as keep tabs on what customers and prospects are saying on public networks like Facebook and Twitter. Partners and customers can also "Chatterize" vertical and custom applications through the Force.com development platform. The free service is featured within the company’s cloud-based sales and service applications, which could help a mobile salesperson stay on top of what matters most as they are heading to meet with their clients.

Industry: Marketing, Design, & Interactive Communications, Technology, Consulting, & Professional Services, Telecommunications
Topic: Business Intelligence, Experience & Interaction, Technology Implementation
Region: Global
Audience: Business to Business, Business to Consumer, Peer Groups & Communities

Video Girl Barbie Goes Viral (Promo Magazine)

Posted: 09/30/2010

In true Barbie fashion, the social girl charged the virtual social world this July to build the buzz for her latest professional stint: videographer. Mattel tapped into social networks Foursquare and Twitter to launch a campaign that criss-crossed the boundaries of traditional marketing. The campaign celebrated the new Video Girl Barbie with a scavenger hunt that had fans scouring San Francisco, Los Angeles, Chicago and New York to locate Barbie’s real whereabouts. The first follower to find the fashion-forward doll in each city won a Barbie Video Girl doll. “We really embraced social media as a marketing platform a year ago as part of a major campaign in support of Barbie’s 50th anniversary,” says Lauren Dougherty, director of Barbie marketing at Mattel. Barbie currently has 17,600 Twitter followers and about 440,000 likes on Facebook—more than 200,000 of those added since January. Future plans include a promotion that puts the camera in the consumers’ hands with user-generated video, as well as introducing other members of Barbie’s entourage, including Ken, onto the social platforms.

Industry: Marketing, Design, & Interactive Communications, Retail & Products
Topic: Content Strategy, Creative & Design, Experience & Interaction, Marketing Communications, Technology Implementation
Region: Global, North America
Audience: Business to Consumer, Peer Groups & Communities

New Tweet Button Simplifies Sharing (Digital Arts)

Posted: 09/16/2010

In an effort to simplify sharing and make retweeting one of its core functions, Twitter recently launched a new Tweet Button, which prompts a pop-up box allowing visitors to share a Twitter feed without leaving the site they are visiting. The feature also allows publishers to incorporate custom text into their Tweet Button box, as well as suggest other Twitter accounts to follow. "The Tweet Button will help publishers grow traffic and increase their Twitter following," reads Twitter's announcement. While TweetMeme will be phasing out its popular “retweet” service, the company plans to launch other Twitter-related services. "We have grown to more than 750 million daily retweet button impressions.... That said, the market requires an official solution that can accelerate this growth. So today Twitter is launching its own Tweet Button and we are very pleased to be partnering with them to continue to grow the overall Twitter ecosystem," reads a TweetMeme statement. CNN.com, YouTube, Time.com, Hulu and USA Today have already incorporated the function into their websites.

Industry: Marketing, Design, & Interactive Communications, Technology, Consulting, & Professional Services
Topic: Content Strategy, Experience & Interaction, Technology Implementation
Region: Global
Audience: Business to Consumer, Peer Groups & Communities

Online Game Features Upscale Brands To Give Users A Virtual Retail Fix (BrandWeek)

Posted: 09/02/2010

Popsugar's new online game, "Retail Therapy", merges social gaming with e-commerce to give users an insanely addictive fashion fix. Available on Facebook and at Playretailtherapy.com, the game can be played for free or users can purchase virtual goods priced from $1 to $100. Here's how the fashion-forward game works: players fill empty store shelves with virtual goodies from premier labels like Banana Republic, Barneys New York, Gap and Juicy Couture. Sponsors like Diane von Furstenberg and Topshop have even opted to launch virtual stores in which users can purchase products. Players can also make the leap into any of the retailers' sites to fill their shopping carts with real merchandise. Friends can visit other friends' shops or create unique looks to share among their networks. By modeling aspects of the game after the wildly popular Farmville, CEO Brian Sugar "believes that Retail Therapy can entice users to open up their wallets . . . to purchase virtual goods by promising competitive advantages and overall better game play."

Industry: Marketing, Design, & Interactive Communications
Topic: Content Strategy, E-Commerce, Experience & Interaction, Marketing Communications
Region: Global
Audience: Business to Consumer, Peer Groups & Communities

Kitty Crowdsourcing? New Service Helps Businesses Collect And Rank Innovative Ideas (Fast Company)

Posted: 09/02/2010

When Princeton sociology professor Matthew Salganik came across KittenWars.com, he knew he found a valuable model for his own crowdsourcing website, All Our Ideas, which merges sociology and computer science techniques to enable organizations to collect ideas and rank them more effectively. A virtual idea factory, the service allows users to launch their own question and answer websites. If neither answer presented is acceptable to visitors, they can simply add their new ideas to the mix. Those new ideas then get filtered into the voting pool. Salganik explains, “If you ask for suggestions, especially online, you may get thousands of ideas that can take weeks to sort through. On the other hand, if you use a survey with preset questions and answers, you can get lots of data but few new ideas." The service is already gaining traction with organizations like Princeton’s class of 2008 student government, which used the tool to pinpoint the most pressing issues on undergrads minds.

Industry: Marketing, Design, & Interactive Communications, Technology, Consulting, & Professional Services
Topic: Business Intelligence, Content Strategy
Region: Global
Audience: Business to Business, Business to Consumer, Peer Groups & Communities

Social Sampling: The Campbell Brand Joins Facebook (BrandWeek)

Posted: 08/19/2010

In an effort to grow sales of its healthy beverages and baked snacks, Campbell Soup Co. has launched a Facebook campaign to promote its new V8 V-Fusion + Tea line via social sampling. Each week through September 30, the Camden, N.J.-based maker of Chunky and Select Harvest soups will give away 1,000 free samples. Another Campbell brand, Pepperidge Farm, also launched a page to promote its new strawberry flavored Milano cookies, gaining nearly 9,000 fans in the month since its launch. Taking a cue from other big name brands – like Ford and P&G's Gillette – Campbell is incorporating more social media marketing into its overall marketing plan to drive consumption. The strategy to connect with consumers online seems to be working: In the first 24 hours, all 1,000 samples of V8 V-Fusion + Tea were gone, Campbell rep Juli Mandel Sloves said.

Industry: Marketing, Design, & Interactive Communications, Retail & Products
Topic: Experience & Interaction, Marketing Communications, Technology Implementation
Region: Global
Audience: Business to Consumer, Peer Groups & Communities

New Old Spice Campaign Aims To Go Viral With A Little Mystery (Fast Company)

Posted: 08/19/2010

Ad firm Wieden+Kennedy has taken a successful “Old” television ad concept viral. Old Spice, owned by Procter and Gamble, is leveraging the appeal of its TV spot star, Isaiah Mustafa, by taping 30-second YouTube videos in response to Twitter feeds. The team behind the campaign works in conjunction with technology to scan responses and identify the social influence of those responders to choose messages that will create a wow factor and perpetuate themselves throughout “virally-relevant” communities. Wieden's global interactive creative director Iain Tait asserts that rather than using a dedicated proprietary site, the campaign gets maximum exposure on YouTube, especially since the current spots are being watched and re-tweeted extensively. The ability of embedded material on YouTube to be liked, shared, favored and dispersed quickly factored into the decision for which social medium to use. Heeding the nature of the ‘want it new, want it now” internet culture, the company strives to produce the video responses in real time to the keep the content fresh, relevant to the brand and newsworthy. The content goes successfully beyond pure entertainment value to make “the connection between the content, the product and the experience of the product.”

Industry: Marketing, Design, & Interactive Communications, Retail & Products, Technology, Consulting, & Professional Services
Topic: Content Strategy, Creative & Design, Experience & Interaction, Marketing Communications, Technology Implementation
Region: Global
Audience: Business to Consumer, Peer Groups & Communities

Pulling Klout: Website Helps Users Measure Their Social Influence (CNN Money)

Posted: 08/19/2010

Users can now discover their social “Klout” by numerical rank by inputting their Twitter name into Klout.com. The San Francisco-based social media start-up is shoring up its position to become the online standard for measuring social impact by partnering with Virgin America to offer a hand-picked group of “influencers” a free flight from San Francisco or Los Angeles to Virgin America's newest destination, Toronto. Here’s how the new type of marketing campaigns (implemented by brands like Starbucks and Cover Girl) work: (1) Users accept product offers; (2) In return, Klout requests for disclosure of the freebie; (3) Klout measures some two dozen variables, including the number of times their comments are retweeted, the size of their Twitter audience, and the influence of those followers, to come up with a numerical value and ranking on a 0-to-100 scale.

Industry: Marketing, Design, & Interactive Communications, Retail & Products, Technology, Consulting, & Professional Services
Topic: Business Intelligence, Content Strategy, Marketing Communications, Technology Implementation
Region: Global
Audience: Business to Business, Business to Consumer, Peer Groups & Communities

Following The Trends: Internet Levels Playing Field For Small Businesses (BtoB Online)

Posted: 08/05/2010

Thanks to the Internet, small companies having difficulty competing with large companies for customers are in luck. Despite the fact that search query results are crowded, small business owners can take steps to maximize their online presence via search and social media by following a few simple tips. For instance, by updating business listings or creating new ones for companies and choosing social media networks wisely, marketers can integrate the increasingly important localization of their product or company. Becoming “vertical” is also key, since doing so means companies participate in many social sites, as is getting one-to-one with customers by paying specific attention to exactly what products they prefer.

Industry: Marketing, Design, & Interactive Communications, Retail & Products
Topic: Content Strategy, Experience & Interaction
Region: Global
Audience: Business to Business, Peer Groups & Communities

Professional And Personal Identities: Building Brands Into Your Blog (BusinessWeek)

Posted: 08/05/2010

Who knew that blogging and business go hand in hand? According to eMarketer, a New York based-research firm, “71 percent of bloggers who post for business [create] greater visibility for their companies.” Blogging gives companies a chance to act more like people and connect with their customers by giving posts a personal touch. Employees looking to promote the companies they work for should formulate branding strategies based on personal missions and values. With permission from company managers to get personal with posts, employees can promote new products, mention awards they’ve won at work, and keep followers updated on projects they’re working on. It’s a win-win situation for everyone involved; companies and employees will be recognized and remembered.

Industry: Marketing, Design, & Interactive Communications
Topic: Content Strategy, Experience & Interaction
Region: Global
Audience: Business to Business, Business to Consumer, Peer Groups & Communities

Fuel Your Facebook Fan Page In 4 Easy Steps (Ecommerce Times)

Posted: 07/22/2010

Marketers may successfully be racking up the fan numbers on their Facebook Fan Pages, but they are ultimately failing to establish long-term relationships with customers in the process. Companies shouldn’t lose hope, however, because the code to successfully reaping rewards on Facebook lies in four critical steps. According to an E-Commerce News article, in order to retain customers, marketers need to “1) develop a strategy; 2) create a solid presence; 3) motivate [their] fans to take action; and 4) use Facebook to amplify other campaigns, promotions and marketing activities.” Committing to the management of their Facebook walls after business hours, considering brand contribution cadence, and asking if they are doing what their fans want will also aide companies in amping up their fan totals.

Industry: Marketing, Design, & Interactive Communications, Retail & Products
Topic: Content Strategy, Experience & Interaction, Technology Implementation
Region: Global
Audience: Business to Consumer, Peer Groups & Communities

Powerade Dives Deep In YouTube Social Campaign Video

Posted: 07/08/2010

In preparation for the FIFA World Cup, Powerade will provide players sports drinks and promote the importance of rehydration through a social media campaign. The campaign is a digital, viewer-interactive video of a never-ending football game on YouTube.com. Using the "Deep Dive" technique, viewers are able to click on a player in the video and "get a glimpse of that player’s psyche, showing them what effect Powerade has on his game", according to executive creative director Juan Morales. Click-through hotspots lead viewers further into players' stories providing a deeper level of meaning to the campaign. Following the digital ad world philosophy to "fish where the fish are", Morales says it makes sense to feature the video on YouTube where the viewers already are.

Industry: Marketing, Design, & Interactive Communications, Technology, Consulting, & Professional Services
Topic: Content Strategy, Creative & Design, Experience & Interaction, Marketing Communications, Technology Implementation
Region: Global
Audience: Business to Consumer, Peer Groups & Communities

Tailoring To Customers Both On And Offline (New Media Knowledge)

Posted: 06/17/2010

Customers’ purchasing patterns are easily tracked online allowing website display of offers and promotions specific to customers based on their online buying behavior. Even with a unified marketing strategy, the challenge is to maintain consistent customer experiences across online and offline shopping. Monitoring offline shopping experiences can be done with real-time vouchers, coupons, and customer recommendation and review forms. Merging online and offline customer data will allow businesses to successfully retain and cater to their customers anywhere.

Industry: Marketing, Design, & Interactive Communications, Retail & Products
Topic: Business Intelligence, Content Strategy, E-Commerce, Experience & Interaction, Marketing Communications
Region: Global
Audience: Business to Business, Peer Groups & Communities

Boomers Offer Blooming Profits For The Beauty Industry (Marketing Vox)

Posted: 06/09/2010

A Mintel survey provides ample rationale for marketers to target Boomers to get online beauty profits blooming. Mintel cites that 10% of women purchase beauty aids and cosmetics online. Boomers represent one-third of the online population and the female portion of the demographic is expected to surge by 30.9% by 2015. Boomer females spend an average of 13 hours a week online with the following impact reported: 8% purchase products at big-name retail sites; 8% purchase from Wal-Mart.com, 8% purchase from Target.com, 5% patronize drugstore sites like CVS or Walgreens and 8% visit other niche Web retailers. Mintel advises online beauty marketers to infiltrate social networking platforms and incorporate value-added services like virtual makeovers and internet sweepstakes to round out their internet campaigns. The Nielsen Company suggests that loyalty reward programs that offer cash-back savings and other underutilized outlets like Twitter could also have a big impact on profit.

Industry: Marketing, Design, & Interactive Communications, Retail & Products
Topic: E-Commerce, Experience & Interaction, Marketing Communications
Region: Global
Audience: Business to Consumer, Peer Groups & Communities

BlackBerry Users Get “LinkedIn” On-The-Go (EnterpriseMobileToday)

Posted: 05/27/2010

Now BlackBerry users can get “LinkedIn” on-the-go. The new application from the professional career networking site is designed to connect users no matter where they are. Chad Whitney, LinkedIn’s product manager for mobile posted a blog announcing the launch, stating, "Now you can walk into any interview, any customer engagement or client meeting with the ability to look up the details on over 60 million professionals worldwide, in real-time.” Designing new relevant products for the Blackberry platform is a high priority; therefore, application users can expect consistent feature enhancements and additions throughout the year. The application features six tabbed modules customized for Research In Motion's BlackBerry, maximizing the small screen. The social networking site offers a Blackberry group so users can be alerted to new feature launches or learn how to better utilize the application.

Industry: Telecommunications
Topic: Content Strategy, Creative & Design, Experience & Interaction
Region: Global
Audience: Business to Consumer, Peer Groups & Communities

Nokia’s “Design By Community”: Hope For Next-Gen Smartphone? (Mobile Magazine)

Posted: 05/13/2010

Former king of the mobile technology hill, Nokia, recently unveiled “Design by Community”, a project intended to tap into the psyche of the techie community and recapture the keys to the kingdom. Nokia’s plan of attack is to use its new website to solicit consumer feedback regarding characteristics smartphone users would most like to see in the next generation of smartphones. Nokia amassed thousands of votes about design parameters in the first round of voting. Future reconnaissance rounds will seek information about characteristics, including: shape, materials, connectivity, video and features like camera. The voting system will reject configuration ideas that are too out-of-the-box or not creative enough. Nokia does not have plans to bring the winning creation to market. They will, however, incorporate them into a design concept.

Industry: Marketing, Design, & Interactive Communications, Telecommunications
Topic: Business Intelligence, Creative & Design, Experience & Interaction, Marketing Communications
Region: Global
Audience: Business to Consumer, Peer Groups & Communities

Discover Technology’s Next Big Star At South By Southwest Interactive Festival (CNET News)

Posted: 04/29/2010

The competition is on to see who emerges as SXSWi's (South by Southwest Interactive Festival) biggest technology star. This year’s hottest ticket? The rivalry brewing between Gowalla and Foursquare, competing “geolocation” mobile applications which let users "check in" from their smartphones, share locations, and compete to earn Gowalla virtual goods and Foursquare "badges". With round-the-clock parties, panels, meet-and-greets and apps like Foodspotting, which uses GPS to help users locate specific menu items at local restaurants, the festival is poised to take over the entire city. Other geolocation start-ups want in on the action: Sunday night’s "Geobash" is co-hosted by SimpleGeo, HotPotato and Yowza, Loopt is launching a revamped, events-based iPhone app and Powered’s iPhone app "Snark It" earns users “liquidity” points to use toward free drinks.

Industry: Marketing, Design, & Interactive Communications, Technology, Consulting, & Professional Services
Topic: Creative & Design, E-Commerce, Experience & Interaction, Technology Implementation
Region: Global, North America
Audience: Business to Consumer, Peer Groups & Communities

Zappos Implements “Video Experience” (CIO Magazine)

Posted: 04/15/2010

Zappos recently launched interactive videos detailing Nike products, one of the shoe and clothing company’s largest brands. Initiated from customer queries that were best addressed visually, Zappos used software from Overlay.tv to link videos about various Nike items to its supply-chain system. Among the perks: shoppers can click on featured items to view any current promotions and find out if the product is available in stock. Customers can post video links on Facebook, upload their own videos to Zappos.com and post comments. Zappos objective is not necessarily the bottom line, but it will track stats on customer click-thrus and purchases. "The goal is to create a more pleasurable experience on our site," Kalma says. "The general philosophy is that will lead to purchases."

Industry: Marketing, Design, & Interactive Communications, Retail & Products, Technology, Consulting, & Professional Services
Topic: Creative & Design, E-Commerce, Experience & Interaction, Marketing Communications, Technology Implementation
Region: Global
Audience: Business to Consumer, Peer Groups & Communities

From Buzz to Buy: Social Commerce and Word-of-Mouth Marketing (ClickZ)

Posted: 04/01/2010

There’s a new buzz in town: social commerce skilfully links customers to customers online and then bridges them into commercial connections... driving customers to transition from "buzz" to "buy." The ultimate goal for delivering a meaningful and measurable social commerce program is to integrate all marketing activities into one streamlined campaign, blending social programs like Facebook, Twitter and company blogs with more traditional programs like in-store, direct marketing and mobile advertising. Building a social commerce program entails the following: (1) give your customers a venue for creating user-generated content; (2) expand your customer-voice from the outside-in and (3) leverage customer feedback in all your marketing initiatives. The challenge then is to deliver meaningful products and services that meet your customers’ needs.

Industry: Marketing, Design, & Interactive Communications, Technology, Consulting, & Professional Services
Topic: Content Strategy, Experience & Interaction, Marketing Communications, Technology Implementation
Region: Global
Audience: Business to Business, Business to Consumer, Peer Groups & Communities

Sears Innovates with Multichannel Strategy (Chief Marketer)

Posted: 03/18/2010

Chief Marketer recently spoke with Sears' senior vice president online Imran Jooma to unravel the success behind the brand Sears Holdings Corp’s (Sears and Kmart) aggressive approach to bring merchandise and marketing to online communities (MySears.com) and mobile commerce (Sears2Go). The new campaign, “ShopYourWay”, is a multichannel strategy with new initiatives including Marketplace at Sears.com, which gives online shoppers the opportunity to locate and purchase products from outside retailers. Jooma credits Sears with having a robust fan community at MySears.com, which allows the company to pinpoint and deliver additional categories of interest. To maintain ease-of-use and minimize cumbersome navigation, Sears launched Quick View and ClickSee, which gives customers a quick visual of related and compatible products. The company is in-touch with customer feedback to improve both in-store and online shopping experiences, and recently added an iPhone app to its Sears2Go mobile shopping initiative.

Market Intelligence the Smartphone Way (CRM Daily)

Posted: 02/04/2010

Context-aware software tries to connect the real world with the vast stores of information about places in a virtual world: the Internet. The technology channels the knowledge amassed to provide useful tools to the smartphone user. Consumers gain more control over their buying experiences and save time when they purchase from vendors who have critical insight into their shopping habits. The software’s diverse industry applications include retail, business management, hospitality, and food and beverage. Research firm Gartner projects the market for this technology will grow to $12 billion by 2012, with Google standing in prime position to address and profit from the new wave of demand. Other companies that stand to benefit are Nokia, Cisco Systems, Avaya, large telcos like China Telecom or potentially even social networks such as Facebook, Gartner says.

Industry: Marketing, Design, & Interactive Communications, Retail & Products, Technology, Consulting, & Professional Services, Telecommunications
Topic: Business Intelligence, Experience & Interaction, Marketing Communications, Technology Implementation
Region: Global
Audience: Business to Business, Business to Consumer, Peer Groups & Communities

Apple and Facebook Key Influencers in New Tech Cycle (eWeek)

Posted: 02/04/2010

Apple and Facebook have literally changed the face of mobile internet. With mobile internet users projected to double by 2013, it’s easy to see a "mobile Internet cycle" emerging, a new cycle detailed in Morgan Stanley's "The Mobile Internet Report." Cited as the fifth computing cycle in five decades, the report claims this one is faster and bigger with a wider global net than previous cycles. While Apple, Google and Amazon.com lead the pack, the report suggests that the key influencers from previous cycles won’t necessarily be given the keys to this new kingdom. The analyst team, headed by Mary Meeker, attributes the high level of anticipation for mobile users to five of the most promising IP-based products and services: social networking, 3G network adoption, video, Voice over IP and "impressive mobile devices."

Industry: Technology, Consulting, & Professional Services, Telecommunications
Topic: E-Commerce, Experience & Interaction, Technology Implementation
Region: Global, North America, Asia Pacific
Audience: Business to Business, Business to Consumer, Peer Groups & Communities

Buying Power: Facebook and Twitter Boost Online Sales (CRM Daily)

Posted: 01/21/2010

Taking “social shopping” to the next level, ComScore Inc. revealed that social media sites like Facebook and Twitter impacted 28% of buying decisions during the 2009 holiday season. ComScore Chairman and co-founder Gian Fulgoni said, "We are getting our first real glimpse at the impact social media will play on commerce as we enter the next decade." Retailers like J.C. Penney Co. and Eastman Kodak Co. leveraged the extended social reach enjoyed by Facebook and Twitter to entice bargain shoppers mining for deals. More and more, shoppers are tracking special deals from their favorite brands via social networking sites, reportedly 7% on Facebook and 5% on Twitter.

Industry: Marketing, Design, & Interactive Communications, Retail & Products
Topic: Business Intelligence, E-Commerce, Experience & Interaction, Marketing Communications
Region: Global
Audience: Business to Consumer, Peer Groups & Communities

Google and Bing Prepare Real-Time Searches to Compete with Social Media (BusinessWeek)

Posted: 12/03/2009

In a socially-driven market it’s tough even for the big dogs like Google and Microsoft to stay relevant. Harder still when Web surfers turn first for information to the sites they spend the most time on like Twitter and Facebook. Google and Microsoft will soon feature information plucked from social media sites on search pages. Microsoft users can perform searches for tweets and eventually status updates posted to Facebook. Google will add Twitter updates in search results and offer a search tool that delivers feeds posted by the searcher’s friends on social sites. Traffic to U.S. search engines grew 15% in the past year while traffic to Twitter exploded tenfold and tripled on Facebook. Considering those stats, Microsoft and Google are hoping to diversify their offerings by adding the new features and functionality searchers expect and capitalize on new ad revenue generated through targeted advertising.

Industry: Marketing, Design, & Interactive Communications, Retail & Products, Technology, Consulting, & Professional Services
Topic: Content Strategy, Experience & Interaction, Marketing Communications, Technology Implementation
Region: Global
Audience: Business to Consumer, Peer Groups & Communities

Mozilla’s Raindrop Seeks to Personalize the In-box Again (CNET News)

Posted: 11/19/2009

E-mail no longer has the last word in online communication. Mozilla's Thunderbird team created Raindrop to consolidate communications channels like e-mail, Facebook and Twitter into a single interface intelligent enough to differentiate correspondence from the high-priority to the pedestrian, from the personal to the pile. Raindrop developers blogged, "We hope to lead and spur the development of extensible applications that help users easily and enjoyably manage their conversations, notifications, and messages across a variety of online services." The smart technology will pinpoint and file messages from e-mail lists, retailers and social media outlets that send continual updates. Unlike Mozilla’s flagship applications Firefox and Thunderbird, Raindrop is a Web application, not downloadable software, but the vendor will also support front-end software, including mobile applications, that can use the Web-based service.

Industry: Technology, Consulting, & Professional Services
Topic: Experience & Interaction, Technology Implementation
Region: Global
Audience: Business to Consumer, Peer Groups & Communities

The Divide Among Us: The Classism in Social Networking (CNN)

Posted: 11/19/2009

A recent study by market research firm Nielsen Claritas Research points to a class divide online. The study finds that Facebook draws a more affluent crowd than MySpace, with nearly 23 percent of Facebook users earning $100,000+ a year compared to 16 percent of MySpace users. Twitter and LinkedIn draw an even more affluent crowd. 38 percent of LinkedIn users pull in $100,000+ per year. Ethnographer danah boyd witnessed a class divide emerge among American teens' use of social networks in a 2006 study. She uncovered a migration from MySpace to Facebook predominantly composed of the educated and the upper-class. Technology writer and blogger Sarah Perez says that people have a tendency to connect with similar people online as they do offline. Jason Kaufman, a Harvard research science fellow, says that with Facebook "The playing field is a lot more level in that you can find yourself having a wall-to-wall exchange with just an acquaintance. If you pick up the unlikely friend, not of your race or income bracket, the network may [help you]establish a more active friendship than if you met them in real life."

Industry: Marketing, Design, & Interactive Communications, Technology, Consulting, & Professional Services
Topic: Business Intelligence, Content Strategy, Experience & Interaction
Region: Global, North America
Audience: Peer Groups & Communities

Getting Social with Adobe Flash Platform Services (InformationWeek)

Posted: 10/22/2009

Adobe partnered with Gigya, a social media management platform, to launch Flash Platform Services, to add more sociability and measurability to developers creating Flash applications. The service’s three core principles: Distribution, Collaboration, and Social, aim to take Flash viral and social in the online distribution of Flash applications over platforms like Web, desktops and mobile devices. Available later this year, users will be able to “Flash” forward with the service that enables them to share, collaborate and facilitate real-time application distribution, tracking, and monetization to get one solid application that can ultimately deploy over 70 social networks and services. 98% of PCs with Internet connections are equipped with Adobe's Flash software, but applications are not always installed.

Industry: Technology, Consulting, & Professional Services, Telecommunications
Topic: Business Intelligence, Technology Implementation
Region: Global
Audience: Business to Business, Business to Consumer, Peer Groups & Communities

A Candid Conversation with OpenID’s David Recordon (.net)

Posted: 10/08/2009

Six Apart’s David Recordon, co-developer of OpenID, sat down with Oliver Lindberg to discuss his vision for the open web. The web is becoming more social and Recordon emphasizes that critical build-outs must enable users to interact between multiple sites without asking them to recreate accounts requiring repetitive data and tasks. OpenID enables users to sign in to thousands of online services with the same digital identity, which ultimately means users can access and share information from across various platforms. With its focus on user experience and usability, as well as benchmarking successful efforts like Facebook Connect, OpenID is carving a path toward mainstream technology by engaging major stakeholders like Microsoft and Google. A few months ago Recordan announced the Open Web Foundation, whose initial goal is to create open specifications for the web that anyone can implement for free.

Industry: Marketing, Design, & Interactive Communications, Technology, Consulting, & Professional Services
Topic: Experience & Interaction, Technology Implementation
Region: Global
Audience: Business to Business, Peer Groups & Communities

Write It. Snap it. Post it. Done. Posterous Launches Mobile App PicPosterous (Fast Company)

Posted: 09/25/2009

Touted as the simplest blogging tool to date, Posterous makes it easier for bloggers to post content to multiple accounts with just one step: by emailing post@posterous.com. Anytime users send a document or upload a photo or link, Posterous autoposts the content to any other accounts users specify, including other administered blogs and emailing posts to subscribers. Add the photoblogging app PicPosterous to the mix for yet an even easier way to upload photos and video to your sites quickly. By replacing your built-in camera app and using Apple’s in-app emailing, you snap photos continuously and post them live instead of having to wait until the end of an event. With ease and speed at the forefront of this power-tool app, this may just be the app to woo even non-experts.

Where Only the Strong Survive: Market Testing on the Social Scene (Chief Marketer)

Posted: 09/25/2009

Given the ongoing technology explosion, it’s no surprise that consumers’ collective (and opinionated) voice is growing louder and marketers’ ears bigger, or at least more attune to what they’re hearing via the social web. Tapping in to social networks allows marketers to listen to what consumers are saying to not only drive, but refine market testing and distill the ideas that most deeply resonate with their audiences. Marketers must harness the power of social media by immediately engaging as many consumers as they can from the start. By the time ideas and messaging run through various tiers of sub-panels, what’s left is a virtual survival-of-the-fittest where only the strongest ideas survive and “smartness” is ruled only by the human imagination.

Industry: Marketing, Design, & Interactive Communications, Technology, Consulting, & Professional Services
Topic: Business Intelligence, Content Strategy, Creative & Design, Experience & Interaction, Marketing Communications
Region: Global
Audience: Business to Business, Peer Groups & Communities

Report Shows That B-to-B Marketers Harness the Power of Social Media (BtoB Online)

Posted: 09/11/2009

B-to-B marketers tend to dedicate a greater portion of their budgets to newer media platforms, so it’s no surprise that the report, “Harnessing the Power of Newer Media Platforms for More Effective Marketing,” shows a dramatic increase in social media among b-to-b marketers. The updated report from BtoB and the ANA (Association of National Advertisers)documents that 66% percent of marketers surveyed currently employ social media, up from 20% in 2007. An overwhelming 57% now target social media, a 42% increase over respondents two years ago. Blogging and mobile are the “newer media” tactics not currently being employed, but respondents claim they’ll begin using both in the next year. LinkedIn is chief among the social networks utilized by b-to-b marketers, while Facebook ranked highest overall. Viral video and podcasts are chalked up to be the next go-to b-to-b marketing tactic over the next year.

Industry: Marketing, Design, & Interactive Communications
Topic: Business Intelligence, Experience & Interaction, Marketing Communications, Technology Implementation
Region: Global
Audience: Business to Business, Peer Groups & Communities

Figuring Out the Tools of the Social Trade: How Intuit Benefits from Social Media (BusinessWeek)

Posted: 09/11/2009

For many companies it may seem impossible to get measurable results from social media campaigns, but Intuit (INTU) appears to be profiting from its new social community, Quickbooks Live Community. Intuit’s secret to success? The accounting software maker aggregates tried-and-true users into a live community where they can exchange meaningful information. For customers, that means quicker responses to troubleshooting while the company is relieved of providing more paid technicians. The live community is immediately accessible to users opening QuickBooks 2009 on a PC or Mac. Since launching the new social element, the company has enjoyed multiple benefits from decreasing costs for tech support and enhancing customer service to tripling its channel traffic and increasing market share by 4 points, to 94%.

Industry: Marketing, Design, & Interactive Communications, Retail & Products, Technology, Consulting, & Professional Services
Topic: Business Intelligence, Experience & Interaction, Technology Implementation
Region: Global
Audience: Business to Business, Business to Consumer, Peer Groups & Communities

Breaking Through the Barriers to Adopting Social Media in Email Marketing (New Media Knowledge)

Posted: 09/11/2009

A recent survey by email experts StrongMail cited that 62 percent of firms plan to increase social media spending while 66 percent plan to integrate social media into their email marketing campaigns. NMK sat down with Paul Bates, managing director of StrongMail, to get an insider’s perspective for breaking through the barriers to effectively engage social media. Find out where your customers are hanging out online and observe their behavior there; engage competitive analysis across the social spectrum to find out where your competitors are lurking and determine whether they are or are not enjoying success. The conversation with Bates is packed with stats, insights and tips for marketers to engage customers in meaningful conversation and begin to integrate social media into an email marketing strategy with enormous ROI on their marketing dollars.

Industry: Marketing, Design, & Interactive Communications, Technology, Consulting, & Professional Services
Topic: Business Intelligence, Content Strategy, Creative & Design, Experience & Interaction, Marketing Communications, Technology Implementation
Region: Global
Audience: Business to Business, Peer Groups & Communities

Is Real-time Internet Worth All the Buzz? (New Media Knowledge)

Posted: 08/27/2009

You may be wondering what’s behind all the real-time Internet buzz. Before you determine the real worth of real-time Internet, consider Dell’s success with their @DellOutlet platform on Twitter, the front-runner in the real-time game. The company has experienced real financial gain (to the Tweet of $3 million dollars in revenue) from real-time marketing, “Tweeting” followers a mixture of exclusive content and time specific discount incentives. According to Joe Hughes of Yomego there are two key elements to real-time Internet: (1) practically no delay between composition and publishing and (2) the ability for users to discover content in real-time. With an estimated three to four hundred million people currently using some version of real-time Internet (across platforms like Facebook, Friendfeed, Yauba and jabber), the numbers are too large to ignore as merely a fad.

Industry: Marketing, Design, & Interactive Communications, Technology, Consulting, & Professional Services
Topic: E-Commerce, Experience & Interaction, Marketing Communications, Technology Implementation
Region: Global
Audience: Business to Business, Business to Consumer, Peer Groups & Communities

Shopping-enabled Display Ads are Blooming Success for 1-800-Flowers.com (Internet Retailer)

Posted: 08/27/2009

Success bloomed for 1-800-Flowers.com during its 2009 Mother’s Day e-commerce campaign, resulting in a 41% spike in sales per impression compared to traditional display ads. The campaign enabled consumers to purchase directly from “buy” buttons planted into display ads powered by Alvenda. According to Alvenda, consumer interaction among the ads, called Shoplets, flourished at more than 10.5 times greater than traditional banner ads. To accommodate the traffic spike and speed up response times, Alvenda shifted the bulk of the floral Shoplet campaign content over to Akamai Technologies Inc’s content management server. “We believe the majority of future online sales will happen offsite. Customers will be able to shop with brands wherever they happen to be, whether they’re on YouTube, a favorite blogger web site, or on Facebook,” says Wade Gerten, CEO of Alvenda.

Following the Digital Footprint with Google Friend Connect (eWeek)

Posted: 08/15/2009

New technology is making it easier than ever to follow your friends’ digital footprints as they trek across the web. Footprints, a gadget for Google’s Friend Connect service, was created by a Japanese programmer to reveal who’s visiting your Web site and when. The gadget displays the following information for up to ten visitors: the visitor’s name, time of last visit, and photo, which links to his or her personal profile. Users will have a reasonable degree of control when using Footprints, including the ability to erase their footprints each time a particular site is visited. The privacy controls also enable visitors to hide their profiles from the sites they visit. Further safeguarding privacy, visitors’ information will only appear if they are signed in and registered users of Friend connect.

Club Med Latest Hotel to “Check In” with its Own Social Network (ClickZ)

Posted: 06/19/2009

Travelers now have the chance to ‘check in’ to Club Med’s new social network long after checking out from an exotic Club Med vacation. After testing its viability on Facebook, the luxury brand recently launched its own social network, Club Med Insiders, offering guests the opportunity to share experiences long past the last Mai Tai. Since its April launch, the site is exceeding its platform goals to encourage bookings, pass along expert travel advice, and create a loyal community of Club Med vacationers. In a down economy, the French-based company has already seen a nearly 2 percent jump between first quarter revenues in 2009 and the first quarter of 2008.

Industry: Marketing, Design, & Interactive Communications
Topic: Business Intelligence, Content Strategy, Creative & Design, E-Commerce, Experience & Interaction, Marketing Communications
Region: Global, Europe
Audience: Business to Consumer, Peer Groups & Communities

Driving the Competition (BrandWeek)

Posted: 06/19/2009

With 1.2 million members worldwide and more than 145,904 fans on Facebook, brand behemoth Harley-Davidson is now driving their brand power home online with social media and mobile marketing. Proud of its powerful offline impact, according to Randy Sprenger manager of electronic advertising and direct promotions, online campaigns and mobile marketing are helping the company get in touch with what people are saying outside the walls of Harley. Sprenger claims the brand’s strength can be attributed to the personal connection established between company and rider. “We are actually riders. We participate in events as riders. I think one of the greatest strengths is the passion and enthusiasm here at the motor company for our riders. We always want to be out, talking to them.”

Industry: Marketing, Design, & Interactive Communications
Topic: Business Intelligence, Content Strategy, Creative & Design, Experience & Interaction, Marketing Communications
Region: Global
Audience: Business to Consumer, Peer Groups & Communities

Twitter’s New Swan Song (Fast Company)

Posted: 06/19/2009

Twitter’s new change may appear to be one small chirp in the Twitter universe, but has the potential to turn up the volume even further on the lifecasting powerhouse’s increasing relevance. Tweeters now have access to “hive-minded” buzz through the new “search” and “trending topics” additions that appear on every homepage, reflecting real-world trends and socially-relevant topics. With its speed and real-time social relevance that even extends beyond Google’s reach, the powerful new tool could help Twitter top the charts with marketers seeking to spread their latest advertisements and become even more relevant to Tweeters looking to connect with the world around them.

Industry: Marketing, Design, & Interactive Communications
Topic: Business Intelligence, Content Strategy, Marketing Communications
Region: Global
Audience: Business to Business, Business to Consumer, Peer Groups & Communities

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