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Microsoft Vine: A New Twist on Social Marketing (CNN Money)
Posted: 06/05/2009
In an effort to untangle a new path toward social networking prosperity, Microsoft Vine is branching out into unchartered territory: charging subscription fees. Hailed as the 911 for the 21st Century, the new platform will focus on climbing the social networking ladder into the public safety and emergency information arenas by limiting activity to two actions: alerts and reports. Users can customize profiles and bunch their friends and family into groups, creating a virtual safety net to keep informed about events as major as hurricanes or national crises, or as minor as a snow day. The testing phase offers the opportunity to discover how city emergency management agencies across the country might implement this new communication tool. While the basic service will be free, premium services like smartphone access will come with a price tag.
Industry: Marketing, Design, & Interactive Communications,  Technology, Consulting, & Professional Services
Topic: Content Strategy,  Experience & Interaction,  Technology Implementation
Region: North America
Audience: Business to Business,  Business to Consumer,  Peer Groups & Communities
Mini 5 Mobile Browser Means Big Business for Opera Software (Internet Evolution)
Posted: 11/08/2009
Norway's Opera Software, the leading maker of mobile browsers, recently released Mini 5, a redesigned, more user-friendly instrument. According to John Strand, chief executive of Danish consultancy Strand Consult, “Opera Mini has been the main driver of growth for Opera.” New features are designed to simplify web surfing: like speed dial, tabs and a password manager. Statistics from StatCounter show that Opera captures 25% of global mobile internet traffic, while Apple (22%) and Nokia (21%) are close behind. Google’s recent entry into the market and Mozilla Foundation’s plans to enter soon promises to widen the playing field. Opera, which markets its browser to cell phone makers and operators, gained 22% for its shares over the first three quarters of 2009. The browser can be downloaded directly by consumers for free.
Industry: Technology, Consulting, & Professional Services,  Telecommunications
Topic: Technology Implementation
Region: Global
Audience: Business to Business,  Business to Consumer
Mirror, Mirror On The Wall: Macy’s Magic Fitting Room (CNET News)
Posted: 12/01/2010
Looking for an interactive dress-up experience without actually taking your clothes off? Clothes shoppers had the chance to, quite literally, tap into a 21st-century shopping experience at the new Macy's Magic Fitting Room in the retail chain's New York's Herald Square flagship store. The 72-inch multi-touch screen let shoppers select clothing items like tops, dresses, bottoms, and coats and then superimpose the pieces on their reflection. Macy's hired LBi International to create the interactive mirror, heralding in a new era the company deems as “the future of retail.” The experience becomes even more interactive and social when customers share their new looks on Facebook, or via SMS or e-mail.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products
Topic: Creative & Design,  Experience & Interaction,  Technology Implementation
Region: North America
Audience: Business to Consumer,  Peer Groups & Communities
Mobile Commerce Sales Grow Exponentially In 2010 (Internet Retailer)
Posted: 02/17/2011
Reports from research and consulting firm ABI Research indicate that total U.S. mobile commerce sales, excluding travel, exceeded $3.4 billion in 2010, up 143% over $1.4 billion in 2009. Previous skyrocketing growth also occurred between 2008 to 2009, up over 253% from $396.3 million to $1.4 billion. Mark Beccue, senior analyst, consumer mobility, at ABI Research said, “Mobile online shopping growth in the U.S. has been fueled this year by the massive migration of consumers to smartphones, the explosion of highly innovative use-cases deployed by retailers and third-party players, and a significant shift in consumer behavior as more consumers choose mobile shopping over traditional online shopping.” Rather than being driven by one or two product categories, mobile shopping crosses all retail boundaries (and product and service lines), helping brands connect directly to their customers in meaningful ways across all types of mobile marketing campaigns.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Telecommunications
Topic: Content Strategy,  E-Commerce,  Experience & Interaction,  Marketing Communications
Region: Global
Audience: Business to Consumer
Mood Guides Consumer Choice For The Perfect Cup Of Tea (Strategy Magazine)
Posted: 12/16/2010
Tea-maker Tetley discovered surprising results in their focus group testing, namely that tea drinkers are primarily motivated to buy tea based on their current mood. In response, the company launched a new “Colour Therapy” campaign. The campaign allows consumers to discover which herbal tea colour best matches their personality. The site features two threads: “Find your colour” and “Find everyone’s colour,” and recommends the perfect cup of tea based on visitors’ answers to criteria like the current weather, time of day and even the customer’s state of mind. The site also incorporates a social element that allows visitors to share their “tea” colors among social networks. Users can view the color mood of Canada, which is based on Twitter posts, via the "Everyone" stream. A "Colour Therapy" page for Facebook launched on November 11.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products
Topic: Creative & Design,  Experience & Interaction,  Marketing Communications
Region: North America
Audience: Business to Consumer,  Peer Groups & Communities
Motorola SmartPhone Targets Social Network Crowd (Internet Evolution)
Posted: 10/22/2009
Motorola’s new smartphone, the Cliq, targets a young crowd addicted to social networking. The Cliq features a dynamic home screen with a collage of emails, tweets and status updates flashing over the sender’s profile pictures. The moderately priced Cliq, estimated to cost around $100, will be available this fall from T-Mobile. Another more expensive version will be available from Verizon. Both phones use Google’s Android operating system, but Motorola transformed the Cliq’s software to include Motoblur–the wow factor that makes the phone stand out from the crowd of Android phones expected to launch in the 2009 holiday season. Users simply supply their account information and the Internet-based service will combine all the information from a user’s e-mail and social networking accounts into one handy address book.
Industry: Telecommunications
Topic: Creative & Design,  Experience & Interaction,  Technology Implementation
Region: North America
Audience: Business to Consumer,  Peer Groups & Communities
Motricity Delivers User-Preferred Content On-the-Go (CIO Magazine)
Posted: 10/27/2010
Motricity recently launched mCore MobileCast, a service that allows wireless carriers and large companies to define content based on their smartphone users’ preferences. Requiring "zero touch" by the users, the cloud-based service takes a user’s location and prior usage into account before delivering audio, video, text and HTML5 content streamlined to the user’s preferences. For instance, a mobile user purchases tickets to a rock concert via a mobile device. Enter mCore MobileCast: The service ingests the concert data in combination with GPS data to disseminate auxillary information to the user, such as the concert's opening act, parking locations and even places to eat nearby. "All that information is in separate places today, but we aggregate it all up," said Jim Ryan, Motricity’s chief strategy and marketing officer. The company provides mobile infrastructure services to "hundreds of enterprises" and 10 major wireless carries, including the top four in the U.S., Ryan said.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Technology, Consulting, & Professional Services,  Telecommunications
Topic: Business Intelligence,  Content Strategy,  E-Commerce,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: Global
Audience: Business to Consumer
Mozilla’s Raindrop Seeks to Personalize the In-box Again (CNET News)
Posted: 11/19/2009
E-mail no longer has the last word in online communication. Mozilla's Thunderbird team created Raindrop to consolidate communications channels like e-mail, Facebook and Twitter into a single interface intelligent enough to differentiate correspondence from the high-priority to the pedestrian, from the personal to the pile. Raindrop developers blogged, "We hope to lead and spur the development of extensible applications that help users easily and enjoyably manage their conversations, notifications, and messages across a variety of online services." The smart technology will pinpoint and file messages from e-mail lists, retailers and social media outlets that send continual updates. Unlike Mozilla’s flagship applications Firefox and Thunderbird, Raindrop is a Web application, not downloadable software, but the vendor will also support front-end software, including mobile applications, that can use the Web-based service.
Industry: Technology, Consulting, & Professional Services
Topic: Experience & Interaction,  Technology Implementation
Region: Global
Audience: Business to Consumer,  Peer Groups & Communities
New AT&T Applications Target Enterprise (Info World)
Posted: 12/03/2009
AT&T, the nation’s 2nd largest wireless carrier, launched new hosted applications for BlackBerry and Windows Mobile targeting the merchandising and hospitality industries: AT&T MEAP: Merchandising for the Consumer Goods Industry and AT&T MEAP: Maintenance and Repair for Hospitality. Built on its Mobile Enterprise Applications Platform, the vendor is leading the trend of offering new apps that encourage enterprises to entrench smartphone usage in their daily operations. The merchandising app allows product distributors to submit delivery data in real-time for better tracking, smarter stocking and faster billing. The hospitality app allows hotel maintenance crews to access and update work orders and service requests, report incidents and receive alerts, resulting in quicker response times and more workflow.
Industry: Retail & Products,  Technology, Consulting, & Professional Services,  Telecommunications
Topic: Experience & Interaction,  Technology Implementation
Region: Global
Audience: Business to Business,  Business to Consumer
New Old Spice Campaign Aims To Go Viral With A Little Mystery (Fast Company)
Posted: 08/19/2010
Ad firm Wieden+Kennedy has taken a successful “Old” television ad concept viral. Old Spice, owned by Procter and Gamble, is leveraging the appeal of its TV spot star, Isaiah Mustafa, by taping 30-second YouTube videos in response to Twitter feeds. The team behind the campaign works in conjunction with technology to scan responses and identify the social influence of those responders to choose messages that will create a wow factor and perpetuate themselves throughout “virally-relevant” communities. Wieden's global interactive creative director Iain Tait asserts that rather than using a dedicated proprietary site, the campaign gets maximum exposure on YouTube, especially since the current spots are being watched and re-tweeted extensively. The ability of embedded material on YouTube to be liked, shared, favored and dispersed quickly factored into the decision for which social medium to use. Heeding the nature of the ‘want it new, want it now” internet culture, the company strives to produce the video responses in real time to the keep the content fresh, relevant to the brand and newsworthy. The content goes successfully beyond pure entertainment value to make “the connection between the content, the product and the experience of the product.”
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Technology, Consulting, & Professional Services
Topic: Content Strategy,  Creative & Design,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: Global
Audience: Business to Consumer,  Peer Groups & Communities
New Runa Software Helps Convert Customers Into Sales (Electronic Commerce Guide)
Posted: 02/04/2010
A huge challenge for e-commerce retailers is getting visitors to actually click through to purchase items. Runa, a company specializing in conversion marketing, is helping companies capture and convert Website vistors into paying customers before they abandon the process entirely. After tracking a variety of “actionable analytics” including key words, transaction history, profile information, products viewed and search patterns, Runa drums up a new dynamic sale price that evolves from the merchant’s criteria and shopper’s preferences. Price is typically the deciding factor for whether consumers follow through with transactions, so the new deal is only revealed once the shopping cart has been abandoned. Retailers can then expect to turn up to 15% of “recapture” offers into sales. Since the dynamic special offers are only revealed to visitors that abandon their carts, those paying full price from the get-go never even get wind of the deals.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Technology, Consulting, & Professional Services
Topic: Business Intelligence,  E-Commerce,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: Global
Audience: Business to Business
New Tweet Button Simplifies Sharing (Digital Arts)
Posted: 09/16/2010
In an effort to simplify sharing and make retweeting one of its core functions, Twitter recently launched a new Tweet Button, which prompts a pop-up box allowing visitors to share a Twitter feed without leaving the site they are visiting. The feature also allows publishers to incorporate custom text into their Tweet Button box, as well as suggest other Twitter accounts to follow. "The Tweet Button will help publishers grow traffic and increase their Twitter following," reads Twitter's announcement. While TweetMeme will be phasing out its popular “retweet” service, the company plans to launch other Twitter-related services. "We have grown to more than 750 million daily retweet button impressions.... That said, the market requires an official solution that can accelerate this growth. So today Twitter is launching its own Tweet Button and we are very pleased to be partnering with them to continue to grow the overall Twitter ecosystem," reads a TweetMeme statement. CNN.com, YouTube, Time.com, Hulu and USA Today have already incorporated the function into their websites.
Industry: Marketing, Design, & Interactive Communications,  Technology, Consulting, & Professional Services
Topic: Content Strategy,  Experience & Interaction,  Technology Implementation
Region: Global
Audience: Business to Consumer,  Peer Groups & Communities
Nexus One Propels Google Into Online Retail (BusinessWeek)
Posted: 03/04/2010
Google Inc. has entered the world of online retailing with its sales of the Nexus One, an HTC Corp. manufactured and Android mobile system operated phone. Google will also sell additional Android operated devices, like Motorola Inc. phones, with aims to promote further adoption of the Android operating system. With support from Google’s online store, T-Mobile USA and Verizon Wireless will also carry the Nexus One. "We hope that by partnering with us in offering the Nexus One and future phones from Google, operators will be able to drive even more customers to their network and will be able of [sic] offer their customers another innovative Android device," said Katie Watson, Google spokeswoman.
Industry: Retail & Products,  Telecommunications
Topic: Content Strategy,  E-Commerce
Region: Global
Audience: Business to Consumer
Nokia’s “Design By Community”: Hope For Next-Gen Smartphone? (Mobile Magazine)
Posted: 05/13/2010
Former king of the mobile technology hill, Nokia, recently unveiled “Design by Community”, a project intended to tap into the psyche of the techie community and recapture the keys to the kingdom. Nokia’s plan of attack is to use its new website to solicit consumer feedback regarding characteristics smartphone users would most like to see in the next generation of smartphones. Nokia amassed thousands of votes about design parameters in the first round of voting. Future reconnaissance rounds will seek information about characteristics, including: shape, materials, connectivity, video and features like camera. The voting system will reject configuration ideas that are too out-of-the-box or not creative enough. Nokia does not have plans to bring the winning creation to market. They will, however, incorporate them into a design concept.
Industry: Marketing, Design, & Interactive Communications,  Telecommunications
Topic: Business Intelligence,  Creative & Design,  Experience & Interaction,  Marketing Communications
Region: Global
Audience: Business to Consumer,  Peer Groups & Communities
On-Demand Software Adds Flexibility to Direct Digital Marketers (Ecommerce Times)
Posted: 01/21/2010
The robustness of Software-as-a-Service (SaaS) products positions them to effectively tackle emerging trends in direct digital marketing. The secret to their success? They share the same “it” factor ideals that often boost the best new businesses to the top of the rung: they are cost-effective, easy to implement and inherently scalable. On-demand products must seamlessly integrate between the three primary channels of direct digital marketing–email, mobile and Web–meaning developers must create software that is simultaneously heightened in usability and simple to implement. The bottom line is that the functionality and flexibility of SaaS and universal profile management systems enhance direct digital marketers’ own flexibility and success in their drive to leverage customer information and boost sales.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Technology, Consulting, & Professional Services
Topic: Business Intelligence,  Content Strategy,  E-Commerce,  Marketing Communications,  Technology Implementation
Region: Global
Audience: Business to Business,  Business to Consumer
On-the-Go with Target’s Mobile Gift Cards (Promo Magazine)
Posted: 03/18/2010
Now, with its mobile gift card option, Target, the second-largest U.S. discount chain, makes paying with plastic old school. The retailer is letting customers use mobile phones to redeem gift cards as more consumers use phones with Internet access. Shoppers simply save the account numbers for their Target GiftCards to a PIN-protected area at either online or at the retailer's mobile-optimized site. Customers access the mobile site on their phones, enter the login and PIN for the card and complete the purchase when the cashier scans the unique 2D barcode on the display screen into Target’s P-O-S system, which has been outfitted across all 1740 Target stores nation wide. Customers can also access the mobile site to view merchandise, check product availability, manage gift registries and find locations, among other things. Other retailers like Starbucks and 7-Eleven are testing similar barcode technology to incorporate into their mobile business strategies.
Industry: Retail & Products
Topic: E-Commerce,  Experience & Interaction,  Technology Implementation
Region: North America
Audience: Business to Consumer
Online Communities Strengthen Brand Power (Chief Marketer)
Posted: 05/24/2009
No matter your product or service, building online brands means building virtual communities that cultivate customer loyalty and provide lasting value. Shaping customer experiences that allows for custom-control, targeted e-mail follow-ups and strategic communications will not only maximize the time your customers spend with your brand, it will also increase your messaging impact and build mindshare, too. It never hurts to make the experience enjoyable, too, through elements like compelling visual design, intuitive navigation and user-generated content. Take for instance, the Pen Collective, by eROI and Wacom. The group now boasts more than 3000 active members, due to the brand’s intuitive mix of tutorials, testimonials, wit and social networking to create an inimitable personal connection to the brand.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products
Topic: Business Intelligence,  Content Strategy,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: Global
Audience: Business to Business,  Business to Consumer,  Peer Groups & Communities
Online Game Features Upscale Brands To Give Users A Virtual Retail Fix (BrandWeek)
Posted: 09/02/2010
Popsugar's new online game, "Retail Therapy", merges social gaming with e-commerce to give users an insanely addictive fashion fix. Available on Facebook and at Playretailtherapy.com, the game can be played for free or users can purchase virtual goods priced from $1 to $100. Here's how the fashion-forward game works: players fill empty store shelves with virtual goodies from premier labels like Banana Republic, Barneys New York, Gap and Juicy Couture. Sponsors like Diane von Furstenberg and Topshop have even opted to launch virtual stores in which users can purchase products. Players can also make the leap into any of the retailers' sites to fill their shopping carts with real merchandise. Friends can visit other friends' shops or create unique looks to share among their networks. By modeling aspects of the game after the wildly popular Farmville, CEO Brian Sugar "believes that Retail Therapy can entice users to open up their wallets . . . to purchase virtual goods by promising competitive advantages and overall better game play."
Industry: Marketing, Design, & Interactive Communications
Topic: Content Strategy,  E-Commerce,  Experience & Interaction,  Marketing Communications
Region: Global
Audience: Business to Consumer,  Peer Groups & Communities
Opening the Line of Communication with Feedback-Form Analytics (Electronic Commerce Guide)
Posted: 02/04/2010
We’ve all heard of shopping cart abandonment. Until now, companies have had no way of knowing if this so-called digital window shopper’s syndrome was due to Web glitches or other, more personal, reasons. Kampyle is changing that by offering on-demand feedback-form analytics so companies can improve their turnover rates by learning more about their customers. The customizable forms promote open communication between customer and company by directly asking customers relevant questions to reveal why they chose not follow through with their purchases. The software also features “smart pop-ups” that can be personalized to appear when the visitor clicks off the site. Easy to implement, companies can have the service converting clicks into sales in as little as five minutes.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Technology, Consulting, & Professional Services
Topic: Business Intelligence,  Creative & Design,  E-Commerce,  Experience & Interaction,  Technology Implementation
Region: Global
Audience: Business to Business
Opera Offers Android Users Faster, Nimbler Mini 5 Browser (InformationWeek)
Posted: 04/15/2010
The beta version of the Opera Mini 5 browser for Android is alive and well. The mobile browser features standard Opera features such as speed dial, tabbed browsing, password manager, speed and a slick design. The proxy-based browser is connected to Opera’s main servers, making it capable of remotely compressing data by up to 90% before sending it to the phone, a beneficial feature for low-bandwidth data connections. In addition to highlighting the browser’s desktop-like Web experience, initial reviews from InformationWeek blogger Eric Zeman said, “…the "killer feature," is the browser's speed. Opera Mini 5 loads Web sites dramatically faster than both the native Android browser and the Dolphin browser on both the Droid and the myTouch 3G."
Industry: Telecommunications
Topic: Experience & Interaction,  Technology Implementation
Region: Global
Audience: Business to Consumer
Playing it Safe: Conservative Web Site Design (Fast Company)
Posted: 10/08/2009
There is one critical factor to Web site design that cannot be ignored: the reader rules. Designing Web sites with a conservative approach first addresses readers’ expectations, with just the perfect dose of panache to make your site sizzle. The conservative rule of thumb? Organize your information in a way that flows effectively. Fast moving elements like flash should take center stage while slower moving elements like columns and news bites should flank the outer rails. Smashing Magazine sampled 50 top Web sites to pinpoint the definition of 'readability' and establish some basic guidelines for effective type layout, including font type, font size and link styling. So the next time you try to equate "conservative" with "boring" consider this: sometimes slow and steady really does win the race.
Industry: Marketing, Design, & Interactive Communications
Topic: Content Strategy,  Creative & Design,  Experience & Interaction
Region: Global
Audience: Business to Business
Powerade Dives Deep In YouTube Social Campaign Video
Posted: 07/08/2010
In preparation for the FIFA World Cup, Powerade will provide players sports drinks and promote the importance of rehydration through a social media campaign. The campaign is a digital, viewer-interactive video of a never-ending football game on YouTube.com. Using the "Deep Dive" technique, viewers are able to click on a player in the video and "get a glimpse of that player’s psyche, showing them what effect Powerade has on his game", according to executive creative director Juan Morales. Click-through hotspots lead viewers further into players' stories providing a deeper level of meaning to the campaign. Following the digital ad world philosophy to "fish where the fish are", Morales says it makes sense to feature the video on YouTube where the viewers already are.
Industry: Marketing, Design, & Interactive Communications,  Technology, Consulting, & Professional Services
Topic: Content Strategy,  Creative & Design,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: Global
Audience: Business to Consumer,  Peer Groups & Communities
Procter & Gamble Seeks E-Commerce Innovation (Internet Retailer)
Posted: 07/08/2010
Consumer favorites manufactured by Procter & Gamble are now even more available. P&G’s new retail web site offers 52 products (with more coming) for consumer purchase, including Tide detergent, Oral-B toothbrushes, and Gillette razors. Though P&G made $76.7 billion in sales in 2009, increasing those sales is not the Web site’s main goal. According to the manufacturer, the site will provide a “living learning lab for developing e-commerce innovation.” Data gathered about P&G’s online consumers will provide a better understanding of various shopping behaviors and preferences. “As big and influential as Procter & Gamble is, there is no doubt this is a sign of a broad trend with consumer goods manufacturers,” says Jim Okamura, senior partner with consulting firm J.C. Williams Group.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Technology, Consulting, & Professional Services
Topic: Content Strategy,  E-Commerce,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: North America
Audience: Business to Consumer
Professional And Personal Identities: Building Brands Into Your Blog (BusinessWeek)
Posted: 08/05/2010
Who knew that blogging and business go hand in hand? According to eMarketer, a New York based-research firm, “71 percent of bloggers who post for business [create] greater visibility for their companies.” Blogging gives companies a chance to act more like people and connect with their customers by giving posts a personal touch. Employees looking to promote the companies they work for should formulate branding strategies based on personal missions and values. With permission from company managers to get personal with posts, employees can promote new products, mention awards they’ve won at work, and keep followers updated on projects they’re working on. It’s a win-win situation for everyone involved; companies and employees will be recognized and remembered.
Industry: Marketing, Design, & Interactive Communications
Topic: Content Strategy,  Experience & Interaction
Region: Global
Audience: Business to Business,  Business to Consumer,  Peer Groups & Communities
Programming With Screen Shots, Not Just Code (Dr. Dobbs)
Posted: 03/04/2010
Massachusetts Institute of Technology researchers have developed a new system that allows one to program with screenshots. For more than three decades, the graphical user interface (GUI) has dominated computer programing, but its underlying reliance on code manipulation means it’s still relatively labor intensive for computer programmers to customize or build programs. The new system, Sikuli, enables programmers to develop programs using GUI screen shots. While it requires some knowledge of Python, the system enables even casual users to create new programs without mastering complex programming language. The user simply draws a box around the desired content, captures the screen shot and then places it appropriately into the Python code. The research team plans to present a paper entitled GUI Testing Using Computer Vision at CHI, the premier conference on human-computer interactions, where they will describe new applications of Sikuli aimed at large software development projects, both for programmers and non-programmers.
Industry: Technology, Consulting, & Professional Services
Topic: Experience & Interaction,  Technology Implementation
Region: Global
Audience: Business to Business,  Business to Consumer
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