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Success In Numbers: Choice Hotels Increases Mobile Sales By 250% (Internet Retailer)
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Posted: 02/03/2011
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Since entering the mobile realm in 2008, Choice Hotels International Inc. says its mobile sales surpass seven figures each month. The sales represent more than 1% of all online sales. Furthermore, mobile revenue is up 250% year over year, reservations are up 205%, mobile page views 130%, mobile conversion 106% and mobile traffic has grown on average 190% each month since launching. “Mobile customers want things as quick and simple as possible,” said Christopher Brya, director of mobile and emerging channels. The company’s in-house usability lab helps further refine its mobile approach. It’s a strategy that seems to be working: the iPhone app the company developed in the lab last year was downloaded 500,000 times in 80 countries, some of which don’t even house a Choice Hotel. Future plans include developing an app for smartphones on Google’s Android platform.
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Industry:
Marketing, Design, & Interactive Communications,
Retail & Products,
Telecommunications
Topic:
Content Strategy,
Creative & Design,
Experience & Interaction,
Marketing Communications
Region:
Global
Audience:
Business to Consumer
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Surging Ahead: Companies Unveil New Cellular WiFi (Internet Evolution)
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Posted: 07/03/2009
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With WiFi spreading like wildfire, cellular companies can no longer ignore the technology without ignoring consumer demand for higher speeds, better coverage and performance, and low- or no-cost access. As consumers also begin to expect computer-like functionality from their cellphones, carriers like AT&T, Comcast, Qwest, Cablevision, and even Verizon, the biggest WiFi hold-out, are embracing WiFi as an important part of their strategic business plans. Recently, Qwest launched free WiFi to both consumer and enterprise customers, while T-Mobile introduced a low-cost WiFi business phone service. Consequently, Verizon will offer free service to DSL and FiOS customers as early as this summer.
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Industry:
Technology, Consulting, & Professional Services,
Telecommunications
Topic:
Experience & Interaction,
Technology Implementation
Region:
Global,
North America
Audience:
Business to Business,
Business to Consumer
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Tailoring To Customers Both On And Offline (New Media Knowledge)
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Posted: 06/17/2010
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Customers’ purchasing patterns are easily tracked online allowing website display of offers and promotions specific to customers based on their online buying behavior. Even with a unified marketing strategy, the challenge is to maintain consistent customer experiences across online and offline shopping. Monitoring offline shopping experiences can be done with real-time vouchers, coupons, and customer recommendation and review forms. Merging online and offline customer data will allow businesses to successfully retain and cater to their customers anywhere.
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Industry:
Marketing, Design, & Interactive Communications,
Retail & Products
Topic:
Business Intelligence,
Content Strategy,
E-Commerce,
Experience & Interaction,
Marketing Communications
Region:
Global
Audience:
Business to Business,
Peer Groups & Communities
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Tapping Into Customer Life Cycle Via Emails (BtoB Online)
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Posted: 03/04/2010
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Experian Marketing Services’ “The Remarketing Report” recently reported significant findings regarding the efficacy marketers experience when they send targeted emails to their customers based on where they are at in the sales cycle. From responding to new customer sign ups to bringing them back from the brink of abandoning their shopping carts, marketers that send emails when a targeted event occurs expereince as much as double the open rates and quadruple the click-through rates when compared to other email campaigns. Such campaigns not only influence consumer purchasing habits through cross-sells and up-sells, they also help build customer loyalty. The report clearly demonstrates that, when handled with care, marketers benefit from building campaigns around your visitors’ and customers’ life cycle events.
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Industry:
Marketing, Design, & Interactive Communications,
Retail & Products
Topic:
Business Intelligence,
Experience & Interaction,
Marketing Communications
Region:
Global
Audience:
Business to Consumer
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The Divide Among Us: The Classism in Social Networking (CNN)
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Posted: 11/19/2009
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A recent study by market research firm Nielsen Claritas Research points to a class divide online. The study finds that Facebook draws a more affluent crowd than MySpace, with nearly 23 percent of
Facebook users earning $100,000+ a year compared to 16 percent of MySpace users. Twitter and
LinkedIn draw an even more affluent crowd. 38 percent of LinkedIn users pull in $100,000+ per year. Ethnographer danah boyd witnessed a class divide emerge among American teens' use of social networks in a 2006 study. She uncovered a migration from MySpace to Facebook predominantly composed of the educated and the upper-class. Technology writer and blogger Sarah Perez says that people have a tendency to connect with similar people online as they do offline. Jason Kaufman, a Harvard research science fellow, says that with Facebook "The playing field is a lot more level in that you can find yourself having a wall-to-wall exchange with just an acquaintance. If you pick up the unlikely friend, not of your race or income bracket, the network may [help you]establish a more active friendship than if you met them in real life."
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Industry:
Marketing, Design, & Interactive Communications,
Technology, Consulting, & Professional Services
Topic:
Business Intelligence,
Content Strategy,
Experience & Interaction
Region:
Global,
North America
Audience:
Peer Groups & Communities
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We cut through the clutter of the web to highlight innovation and forward-thinking. The best stories from leading publications – hand selected and organized to provide you a single point of access.
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