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What We Are Reading

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We cut through the clutter of the web to highlight innovation and forward-thinking. The best stories from leading publications – hand selected and organized to provide you a single point of access.

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Expanding the Mobile Web (MIT - Massachusetts Institute of Technology)
Posted: 03/08/2009
Microchip maker, ARM, has partnered with Adobe to bring more Adobe software capabilities to more mobile phone users. Until now, many videos that run in Adobe Flash Players could not be viewed on cell phones due to software incompatibility. This new partnership is good news for users as well as programmers who will now have the tools necessary to build content that can work across many devices. In addition, Adobe has teamed with mobile phone manufacturers Nokia, Sony Ericsson, Qualcomm and others to standardize Adobe Flash on mobile devices. Adobe is counting on its removal of licensing fees to encourage integration of its Flash Player. Some industry insiders claim the move is a reaction to Microsoft’s comparable Flash Player, Silverlight. Possible. But, if it gets Flash to more mobile users, that’s enough for us.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Telecommunications
Topic: E-Commerce,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: North America
Audience: Business to Business,  Business to Consumer,  Peer Groups & Communities
EZ-Lube Plugs Into Mobile Campaign to Tune-Up Loyalty Program (PromoMagazine)
Posted: 09/25/2009
Oil Change specialists EZ-Lube took customer care and loyalty to new heights last spring with a mobile campaign to boost its customer base. With more than 80 stores, the Southern California auto lube chain partnered with mobile marketing and loyalty experts SmartReply to launch a campaign targeted at existing loyalty customers and others who opted in to receive special messaging. 500,000 text messages touting car-care value offers were sent over a six-week period. In addition to boosting its database by 1,700 opt-ins for future promotions and fortifying the company’s competitive advantage, the campaign also garnered a 5% redemption rate among general responders and 15% among the existing loyalty club members at a cost of less than $6 per opt-in.
Industry: Marketing, Design, & Interactive Communications,  Telecommunications
Topic: Experience & Interaction,  Marketing Communications
Region: North America
Audience: Business to Consumer
Facebook Gears Up For Major eCommerce Drive (BusinessWeek)
Posted: 03/03/2011
In an effort to convert more of the social network’s 500 million users into regular online shoppers, Facebook is now wooing big business. Facebook has added e-commerce features designed to “attract users, keep them logged-on longer, and generate higher advertising sales,” thereby attracting major brands to sell their products and services through the social networking site. Helping with the effort are companies like Minneapolis-based Alvenda and San Francisco-based Payvment, whose technologies have allowed the company to integrate a retail component into Facebook pages and facilitate payment. David Fisch, who runs the newly formed commerce partnerships group at Facebook, hopes the effort may turn the company into an online shopping alternative. More than half of the top 25 retail sites, including retail competitors like eBay and Amazon, have linked their sites to the social network in the past year, Facebook says.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Technology, Consulting, & Professional Services
Topic: Business Intelligence,  Content Strategy,  E-Commerce,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: Global
Audience: Business to Consumer,  Peer Groups & Communities
Facebook Like Button Helps Solve Retailer’s Dilemma (Fast Company)
Posted: 03/17/2011
To help solve the problem of overstocked inventory, San Francisco-based children’s clothing retailer Tea Collection put Facebook’s “Like” button into action. Customers saved big when they voted for their favorite items that were set to be discontinued and then enjoyed a hefty discount from $59 to $10 on the winning dress. The dress was an immediate sell out. While the company took a loss on it, marketing director Jeff Reichelderfer explained that the campaign more than made up for the losses with purchases that customers made on other items. Tea Collection, which sells its line in boutiques and department stores across the country as well as online, has since hosted two more competitions to help move inventory and further engage its customers.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products
Topic: Content Strategy,  E-Commerce,  Experience & Interaction,  Marketing Communications
Region: Global,  North America
Audience: Business to Consumer,  Peer Groups & Communities
Facelift for Facebook (Ecommerce Times)
Posted: 04/22/2009
Facebook recently underwent a redesign of its user home pages to put a direct spotlight on instant updates to friend posts. This has led many to compare the new look to Twitter but the additional result is a cleaner page based on more traditional web design and focused on information hierarchy. The new approach also generates several opportunities for Facebook to reach people interested in advertising to members of the social networking site. By offering the additional ad space, Facebook is hoping that marketers will embrace the idea of mixing ads with content and take advantage of the abundance of information on consumer behavior at their fingertips.
Industry: Marketing, Design, & Interactive Communications
Topic: Business Intelligence,  Content Strategy,  Marketing Communications
Region: Global
Audience: Peer Groups & Communities
Figuring Out the Tools of the Social Trade: How Intuit Benefits from Social Media (BusinessWeek)
Posted: 09/11/2009
For many companies it may seem impossible to get measurable results from social media campaigns, but Intuit (INTU) appears to be profiting from its new social community, Quickbooks Live Community. Intuit’s secret to success? The accounting software maker aggregates tried-and-true users into a live community where they can exchange meaningful information. For customers, that means quicker responses to troubleshooting while the company is relieved of providing more paid technicians. The live community is immediately accessible to users opening QuickBooks 2009 on a PC or Mac. Since launching the new social element, the company has enjoyed multiple benefits from decreasing costs for tech support and enhancing customer service to tripling its channel traffic and increasing market share by 4 points, to 94%.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Technology, Consulting, & Professional Services
Topic: Business Intelligence,  Experience & Interaction,  Technology Implementation
Region: Global
Audience: Business to Business,  Business to Consumer,  Peer Groups & Communities
Filling The Gap With Enterprise-Wide Business Intelligence (CIO Magazine)
Posted: 04/29/2010
With multiple clothing brands to manage, including Old Navy, Banana Republic, The Gap and online retailer Piper-Lime, senior vice president of IT for The Gap, Michael Jones understands what it takes to operate a successful business intelligence project. Jones recommends that organizations adopt a single enterprise-wide data warehouse rather than operating separate data marts for each individual project. With one single system, Gap managers can mine data and reports across all of its brands and 3,100 globally dispersed stores. "Our challenge is to try to provide information across an entire enterprise," Jones said. With ten years of experience in enterprise-wide BI, the company has aligned data from all of its units into one data warehouse which allows it to answer a total of 96 questions, significantly more than if it operated single silos. While the cost of setting up a comprehensive data warehouse is higher, Jones claims the added flexibility is well worth the extra cost.
Industry: Retail & Products,  Technology, Consulting, & Professional Services
Topic: Business Intelligence,  Technology Implementation
Region: Global
Audience: Business to Business
Filtering The Noise: Discovery Personalizes The Online Experience (Tech News World)
Posted: 11/11/2010
The internet abounds with buzzwords. Now, there’s new buzz about “discovery,” the real-time aggregation and personalization of content as it is applied to an online experience. Take Amazon for example, an online retailer that makes purchasing recommendations based on your past buying behavior and others that match your browsing and purchasing habits. True discovery, however, elevates this concept to the next level: It will tie together what you have liked, purchased, viewed, discussed, and browsed, into a real-time aggregator that provides recommendations on any category of your choosing. For discovery to be completely revolutionary, it must have both an online and mobile interface. From websites like Yelp to smartphone applications like mobile GPS, several discovery platforms are in the works, including Ping, a music discovery engine launched by Steve Jobs in September.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Technology, Consulting, & Professional Services,  Telecommunications
Topic: Content Strategy,  E-Commerce,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: Global
Audience: Business to Consumer,  Peer Groups & Communities
Finding Common Ground: Insights on Engineering and Design (BusinessWeek)
Posted: 06/05/2009
Microsoft Research Principal Scientist Bill Buxton is calling for engineers and user-experience designers to find some common ground. Faced with ongoing questions from well-intentioned engineers regarding design, Buxton acknowledges the answers are more complicated than becoming a designer themselves or simply learning to “do” design as many engineers suggest. First, Buxton counsels that professional competence equal to the task must be added to your team. While the UX and engineering tasks certainly go hand-in-hand, expert proficiency is difficult to come by for each discipline, making it often impossible to jump seamlessly between the two. Buxton advises a four-layered approach: Design awareness, Design literacy, Design thinking, and Design practice to achieve results and solutions worthy of your customers.
Industry: Marketing, Design, & Interactive Communications,  Technology, Consulting, & Professional Services,  Telecommunications
Topic: Creative & Design,  Experience & Interaction,  Technology Implementation
Region: Global
Audience: Business to Business,  Business to Consumer,  Peer Groups & Communities
Following the Digital Footprint with Google Friend Connect (eWeek)
Posted: 08/15/2009
New technology is making it easier than ever to follow your friends’ digital footprints as they trek across the web. Footprints, a gadget for Google’s Friend Connect service, was created by a Japanese programmer to reveal who’s visiting your Web site and when. The gadget displays the following information for up to ten visitors: the visitor’s name, time of last visit, and photo, which links to his or her personal profile. Users will have a reasonable degree of control when using Footprints, including the ability to erase their footprints each time a particular site is visited. The privacy controls also enable visitors to hide their profiles from the sites they visit. Further safeguarding privacy, visitors’ information will only appear if they are signed in and registered users of Friend connect.
Industry: Technology, Consulting, & Professional Services
Topic: Experience & Interaction,  Technology Implementation
Region: Global
Audience: Business to Consumer,  Peer Groups & Communities
Following The Trends: Internet Levels Playing Field For Small Businesses (BtoB Online)
Posted: 08/05/2010
Thanks to the Internet, small companies having difficulty competing with large companies for customers are in luck. Despite the fact that search query results are crowded, small business owners can take steps to maximize their online presence via search and social media by following a few simple tips. For instance, by updating business listings or creating new ones for companies and choosing social media networks wisely, marketers can integrate the increasingly important localization of their product or company. Becoming “vertical” is also key, since doing so means companies participate in many social sites, as is getting one-to-one with customers by paying specific attention to exactly what products they prefer.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products
Topic: Content Strategy,  Experience & Interaction
Region: Global
Audience: Business to Business,  Peer Groups & Communities
Formatting Plain Text E-Mails for Dynamic Delivery (Internet Evolution)
Posted: 04/01/2010
Not all programs recognize html, so it’s important to remember that you don’t always have to have fancy formatting to get your message across. There are tips you can use to maximize your plain text emails. Plus, there are actually many benefits to sending plain text e-mails. First, leave formatting plain text to last and finally, test your format across multiple platforms. Steps in between include: prioritizing key content in the first few lines, cleaning up your format and making sure links don’t get lost in the crowd. Plain text allows subscribers to read your email even on their cell phones and smartphones. They are also much more likely to get through all the spam filters on the Internet than html email, and therefore can be read by more subscribers.
Industry: Marketing, Design, & Interactive Communications
Topic: Content Strategy,  Experience & Interaction,  Marketing Communications
Region: Global
Audience: Business to Business,  Business to Consumer
FranchiseOpportunities.com Increases Own Opportunities (BtoB Online)
Posted: 02/18/2010
In an effort to increase its leads in finding potential franchise owners, FranchiseOpportunities.com changed its usual e-mail marketing tactics. Rather than sending the standard monthly e-mail newsletter highlighting six or seven franchises to all 100,000 of its prospects, the company now sends out targeted e-blasts. These e-blasts, which are sent to specific, smaller groups of prospects, highlight a single franchise (based on prospects’ industry, geographic location, available liquid capital, and net investment capabilities), and provide a direct link to the franchise owner’s page. E-blast copy is also more action-oriented. “It’s all about semantics—taking an active voice that uses language our prospects use,” said Garth Snider, president of FranchiseOpportunites.com. An increase in leads resulted. “From 2008 to 2009 we have increased the number of leads coming from e-mail campaigns by 50% to 75%,” Snider said.
Industry: Marketing, Design, & Interactive Communications
Topic: Content Strategy,  Experience & Interaction,  Marketing Communications
Region: Global
Audience: Business to Business
From Business Revolution to Evolution in 15 Minutes (Harvard Business)
Posted: 12/17/2009
Struggling to create a breakthrough in your business strategy? The solution is as simple as turning the revolutionary into the evolutionary. It may sound like a slow process, but with the “15 minute competitive advantage” individual progressive steps occur quickly. As you build your business, each new lesson learned and experience gained (every 15 minutes) evolves into a step toward progress. Scott Cook, founder of Intuit, advises business owners “to turn business concepts into hypotheses to test fast.” Akin to rapid prototyping, this kind of “hypothesis testing” doesn’t require radical change when based on success markers like: Trial-able, Reversible, Familiar and Congruent with future directions, among others. The process gently leads consumers to the next level of business evolution without forcefeeding revolutionary new ideas before they are primed for mass consumption.
Industry: Technology, Consulting, & Professional Services
Topic: Content Strategy,  Experience & Interaction,  Technology Implementation
Region: Global
Audience: Business to Business
From Buzz to Buy: Social Commerce and Word-of-Mouth Marketing (ClickZ)
Posted: 04/01/2010
There’s a new buzz in town: social commerce skilfully links customers to customers online and then bridges them into commercial connections... driving customers to transition from "buzz" to "buy." The ultimate goal for delivering a meaningful and measurable social commerce program is to integrate all marketing activities into one streamlined campaign, blending social programs like Facebook, Twitter and company blogs with more traditional programs like in-store, direct marketing and mobile advertising. Building a social commerce program entails the following: (1) give your customers a venue for creating user-generated content; (2) expand your customer-voice from the outside-in and (3) leverage customer feedback in all your marketing initiatives. The challenge then is to deliver meaningful products and services that meet your customers’ needs.
Industry: Marketing, Design, & Interactive Communications,  Technology, Consulting, & Professional Services
Topic: Content Strategy,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: Global
Audience: Business to Business,  Business to Consumer,  Peer Groups & Communities
Fuel Your Facebook Fan Page In 4 Easy Steps (Ecommerce Times)
Posted: 07/22/2010
Marketers may successfully be racking up the fan numbers on their Facebook Fan Pages, but they are ultimately failing to establish long-term relationships with customers in the process. Companies shouldn’t lose hope, however, because the code to successfully reaping rewards on Facebook lies in four critical steps. According to an E-Commerce News article, in order to retain customers, marketers need to “1) develop a strategy; 2) create a solid presence; 3) motivate [their] fans to take action; and 4) use Facebook to amplify other campaigns, promotions and marketing activities.” Committing to the management of their Facebook walls after business hours, considering brand contribution cadence, and asking if they are doing what their fans want will also aide companies in amping up their fan totals.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products
Topic: Content Strategy,  Experience & Interaction,  Technology Implementation
Region: Global
Audience: Business to Consumer,  Peer Groups & Communities
Get Rapid Results with Lightweight Code Review (TechWeb, Dr. Dobbs Portal)
Posted: 03/31/2009
Ready to learn everything you need to know about peer code review in the shortest amount of time? With so many code review techniques available, your team can weigh the pros and cons of each method to discover an effective solution that matches the team's existing culture and the goals of your organization. Eliminate the vulnerabilities of your code by implementing these proven, time-saving tips to uncover those tricky little bugs that often escape even the most thorough peer reviews. This simplified, modern approach to code review removes cumbersome steps from traditional review processes to help you achieve measurable results that ultimately improve the integrity of your code.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Technology, Consulting, & Professional Services,  Telecommunications
Topic: Technology Implementation
Region: Global
Audience: Business to Business,  Business to Consumer,  Peer Groups & Communities
Get The Most Out Of User Experience On Your Website (New Media Knowledge)
Posted: 07/22/2010
Are you aware of what users really experience on your website? Monitoring your website performance has hit a new level of complexity since Rich Internet Applications (RIAs) are more frequently being incorporated into Web pages. Knowing how your browser interacts with RIAs is crucial to discovering how fast your Web page renders. To get an accurate result, use a real browser. Why is this important? Browser emulators are far less sophisticated at interacting with Web pages than real browsers and only real browsers can accurately track information in various situations. Real browsers also accurately capture client time – when actual page element execution is taking place. Ultimately, using a real browser with RIAs lets you know that your end-user is getting the best experience possible on your Web page.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Technology, Consulting, & Professional Services
Topic: Experience & Interaction,  Technology Implementation
Region: Global
Audience: Business to Business,  Business to Consumer
Get The Scoop: Ben & Jerry’s Launches Sweet Twitter Campaign (Promo Magazine)
Posted: 09/16/2010
This summer there was a new way to get the latest scoop, and this time it wasn’t breaking news – it was free samples of ice cream from Ben & Jerry’s. Led from destination to destination by consumer tweets via Twitter, the “Scoop Truck” went on a sampling tour of New York City in June and July. While the initial campaign plan left one weekday open to a virtual “see-which-way-the-tweets-blow-the-truck” kind of spontaneity, by the end of the nearly two-month tour nearly half of the sweet stops were those requested by the 3,000 local followers the tour handle @benjerrytruck amassed. Responses to outgoing tweets yielded anywhere from five to 100 responses. Although followers will still be able to get the latest scoop through Twitter and view images of the happy samplers on Flickr, the next tour is aimed Boston, where stops will be announced primarily via Facebook.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products
Topic: Business Intelligence,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: North America
Audience: Business to Consumer,  Peer Groups & Communities
Getting Social with Adobe Flash Platform Services (InformationWeek)
Posted: 10/22/2009
Adobe partnered with Gigya, a social media management platform, to launch Flash Platform Services, to add more sociability and measurability to developers creating Flash applications. The service’s three core principles: Distribution, Collaboration, and Social, aim to take Flash viral and social in the online distribution of Flash applications over platforms like Web, desktops and mobile devices. Available later this year, users will be able to “Flash” forward with the service that enables them to share, collaborate and facilitate real-time application distribution, tracking, and monetization to get one solid application that can ultimately deploy over 70 social networks and services. 98% of PCs with Internet connections are equipped with Adobe's Flash software, but applications are not always installed.
Industry: Technology, Consulting, & Professional Services,  Telecommunications
Topic: Business Intelligence,  Technology Implementation
Region: Global
Audience: Business to Business,  Business to Consumer,  Peer Groups & Communities
Giving Voice to Smartphones’ Other Applications (Marketing Vox)
Posted: 01/06/2010
The advent of smartphones has virtually made it obsolete to use mobile phones solely as phones. Current consumer uses of smartphones are exploding for non-voice communications like connecting to the internet, emailing and text messaging. Mobile Market View recently revealed a growing class of "heavy users" of non-voice communications. One example MarketingCharts wrote about was the percentage of users making more than 10 mobile internet accesses per week. The percentage continues to rise and currently represents more than one-fifth of all mobile users. This rise blows the door open for mobile advertising based on the exponential increase of commerical searches, particularly for local products. "Between waves one and three of Mobile Market View, consumers have basically doubled their use of the mobile platform for non-voice communications," said Rick Ducey, chief strategy officer, BIA/Kelsey.
Industry: Marketing, Design, & Interactive Communications,  Telecommunications
Topic: Business Intelligence,  E-Commerce,  Marketing Communications
Region: Global
Audience: Business to Business
Global Spending on Mobile Advertising to Rise Exponentially by 2013 (Marketing Vox)
Posted: 11/08/2009
New data from Gartner predicts that global spending on mobile ads will rise 74%, reaching $913.5M this year, escalating to more than $13B by 2013. The report claims that location-based targeting and bigger gains in GPS technology, along with wide adoption of smartphones, 3G network data plans and downloadable applications will incite the growth as early as 2010. Parks Associates reports that advertising revenues in the US and Canada will grow from $208M in 2009 to $1.5B by 2013, with smartphone sales accounting for 45.5% of all mobile phone sales that year. JiWire reports a 79% increase in the use of mobile devices at public Wi-Fi hotspots in North America in the first half of 2009, and while research from MRI shows early consumer disapproval with mobile ads, 20% of that same audience would like to watch live TV via their cellphones.
Industry: Marketing, Design, & Interactive Communications,  Technology, Consulting, & Professional Services,  Telecommunications
Topic: E-Commerce,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: Global,  North America,  Asia Pacific,  Europe
Audience: Business to Consumer
Google and Bing Prepare Real-Time Searches to Compete with Social Media (BusinessWeek)
Posted: 12/03/2009
In a socially-driven market it’s tough even for the big dogs like Google and Microsoft to stay relevant. Harder still when Web surfers turn first for information to the sites they spend the most time on like Twitter and Facebook. Google and Microsoft will soon feature information plucked from social media sites on search pages. Microsoft users can perform searches for tweets and eventually status updates posted to Facebook. Google will add Twitter updates in search results and offer a search tool that delivers feeds posted by the searcher’s friends on social sites. Traffic to U.S. search engines grew 15% in the past year while traffic to Twitter exploded tenfold and tripled on Facebook. Considering those stats, Microsoft and Google are hoping to diversify their offerings by adding the new features and functionality searchers expect and capitalize on new ad revenue generated through targeted advertising.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Technology, Consulting, & Professional Services
Topic: Content Strategy,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: Global
Audience: Business to Consumer,  Peer Groups & Communities
Google Goes Fashion Forward (CRM Daily)
Posted: 12/16/2010
Google is going fashion forward with the debut of Boutiques.com, which offers shoppers a personalized shopping experience. The launch is as much about technology as it is e-commerce. Using computer-vision and machine-learning technology, Boutiques.com visually analyzes consumers' fashion tastes in order to match them to other styles they might be drawn to. "These days, bloggers, stylists and everyday fashionistas are expressing their sense of style online. We invited them to create boutiques so people could shop their diverse styles," Google Product Management Director Munjal Shah said. "But you have a unique and independent style, too, so Boutiques also lets you build your own personalized boutique and get recommendations of products that match your taste." The site offers a variety of search options, allowing consumers to filter results by genre, silhouette, pattern, color families, and sizes, or even view matching outfits when they search for specific items.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products
Topic: Business Intelligence,  Content Strategy,  Creative & Design,  E-Commerce,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: Global
Audience: Business to Consumer
Google’s Real-Time, User-Driven Display Ads (Ecommerce Times)
Posted: 01/21/2010
Google is paving the way toward revolutionizing online display advertising. The search engine leader’s acquisition of startup Teracent promises to significantly boost Google’s display ad prowess by tapping into machine-learning algorithms able to produce and personalize the ads in real-time. The user-driven ads can be optimized based on influencers like location, time, language, Web-specific content and past performance of similar ads. Proving that what’s good for Google is good for online display advertising in general, the new technology combats the somewhat antiquated, inflexible packaging of display ads and makes them more dynamic and customizable. Giovanni Calabro, vice president of user experience at Siteworx, told the E-Commerce Times, "Instead of merely selling a package, Google can offer a product based on an understanding of who is coming onto a site.”
Industry: Marketing, Design, & Interactive Communications,  Technology, Consulting, & Professional Services
Topic: Business Intelligence,  Content Strategy,  Creative & Design,  E-Commerce,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: Global
Audience: Business to Business,  Business to Consumer
Group Buying Sites: Strength In Numbers? (Knowledge@Wharton)
Posted: 10/27/2010
Harnessing group buying power, e-commerce sites like Taggle, SnapDeal, MyDala, Koovs, Deals and You, and Grabbon are just a few of the group buying websites continuing to pop-up in India. With the middle-class population on the upsurge in India, there is plenty of growth opportunity for e-commerce in a developing market. "Group buying in India as a business development and customer acquisition strategy makes an enormous amount of sense," suggests Eric K. Clemons, professor of operations and information management and management at Wharton. Typical deals include retail services like restaurants, spas and salons, and weekend getaways. "The retail market in India is estimated to be close to US$500 billion, of which 17-18% is services. Even if we can take 0.5% or 1% of that market online, that is a sizeable market," notes Kunal Bahl CEO of SnapDeal parent firm Jasper Infotech. The e-commerce sites are also trying to integrate social networking into the group buying experience.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products
Topic: Content Strategy,  E-Commerce,  Experience & Interaction,  Marketing Communications
Region: Asia Pacific
Audience: Business to Consumer,  Peer Groups & Communities
Growing the List: Hot New Tactics for 2009 (Marketing Vox)
Posted: 07/31/2009
Research conducted by ExactTarget, Ball State University, and the Email Marketers Club, provides an insider’s view into successful list growth. Best practices include on-site registration and capturing information through inbound call centers. Collecting customers’ email addresses during times of active participation-at point of sale, during online shopping and in store via text messaging- is an actionable strategy with a 60% higher success rate than offline activities like list rental and display advertising. The fastest-growing tactics for 2009 include email subscriptions via text messaging and enabling consumers to share email content with their social networks, with growth projected at 500% and 348%, respectively. The study also reports that B2B marketers entice more new subscribers with ‘incentivized’ registrations while ‘non-incentivized’ subscriptions are more effective for B2C marketers.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Telecommunications
Topic: Business Intelligence,  Content Strategy,  E-Commerce,  Experience & Interaction,  Marketing Communications
Region: Global
Audience: Business to Business,  Business to Consumer
Hooked on Location: Skyhook Plug-In Delivers with Pin-Point Accuracy (Information Week)
Posted: 07/03/2009
Building on the recent wave of location-centric applications, three leading Web applications–MapQuest, Flickr, and WeatherBug–are using Skyhook Wireless’s Loki plug-in to determine the precise location of any Wi-Fi enabled device that permits it. With a database featuring more than 100 million Wi-Fi access points, Skyhook triangulates signals from GPS and cell phone towers to deliver precise locations. The app can be seamlessly added to any Web site with a few simple lines of JavaScript. Companies utilizing the technology include Glympse, T-Mobile and Apple’s iPhone App Store. For example, T-Mobile G1 phone users can now download free software from Glympse that enables them to establish local links with other phones to track users' changing locations with pin-point accuracy.
Industry: Technology, Consulting, & Professional Services,  Telecommunications
Topic: Business Intelligence,  Content Strategy,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: Global
Audience: Business to Business,  Business to Consumer
How Big Is Big? The Rise Of The Mobile Advertising Market (Marketing Vox)
Posted: 12/01/2010
eMarketer recently revised its assessment of the mobile ad market, predicting it will grow 79% to over $743 million this year alone – growing to more than $1.1 billion in 2011 and more than $2.5 billion by 2014. Based on these numbers, it’s safe to say mobile has been elevated to mainstream status. The report indicates that SMS is still the largest format, with an estimated tally of $327 million for 2010. Companies like Phizzle and Skycore are further enhancing their service offerings to engage audiences and allow increased functionality to their users, including enabling mobile marketers to run applications such as movie trailers sent with tickets or sports videos sent with tickets. eMarketer predicts that display formats will increase. Apple’s iPhone remains the top choice with 82.7% of marketers, but Android’s 9% increase since last quarter indicates it is quickly gaining traction. Other services new to the market include Opera Software’s Ad Marvel, Sprint’s Sprint ID and Burstly.
Industry: Marketing, Design, & Interactive Communications,  Technology, Consulting, & Professional Services,  Telecommunications
Topic: Business Intelligence,  Content Strategy,  E-Commerce,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: Global
Audience: Business to Business,  Business to Consumer
HP Closes the BI Gap with Informatica (Intelligent Enterprise)
Posted: 11/08/2009
HP recently advanced its partnership with Informatica to round out its business intelligence portfolio by offering a host of new “solution bundles,” including: HP Neoview, HP Master Data Management Services and HP Information Quality Management Services, all with Informatica Data Integration Platform. Informatica upped the ante of its own services portfolio with its recent acquisition of complex event processing (CEP) vendor Agent Logic to isolate events and patterns of events within high-volume, fast-moving data. Shipping, e-commerce, utility and IT are among CEP’s real-time applications, and HP will likely combine the new technology with Informatica's identity resolution capabilities to drive even more e-commerce applications like as real-time rewards, cross-selling and up-selling.
Industry: Technology, Consulting, & Professional Services
Topic: Business Intelligence,  Content Strategy,  E-Commerce,  Technology Implementation
Region: Global
Audience: Business to Business
If At First You Don’t Succeed: Give It Another Go (Ecommerce Times)
Posted: 05/27/2010
A new Google feature is giving advertisers another go at customers they may have baited, but didn’t fully hook with a purchase. Tested in beta last year, the “remarketing” feature is now available throughout the Google Content Network (GCN), including on YouTube. Although remarketing is not a novel idea, it does help marketers limber up their campaigns. The feature can be tied into search campaigns, leveraged with targeted messages across different Web pages or run simultaneously with other remarketing campaigns. Here’s how it works: companies drive traffic to their Web site via search ads and then retarget those same customers with customized ads as they browse other sites across the GCN. Remarketing is an often underutilized yet successful tactic – only 31 percent of marketers surveyed by Advertise.com and the Search Engine Marketing Professional Organization (SEMPO) have tried it yet 53.1 percent of those enjoyed great success with it.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products
Topic: Business Intelligence,  E-Commerce,  Experience & Interaction,  Marketing Communications
Region: Global
Audience: Business to Business,  Business to Consumer
In a Flash: Time Saving Tips for Creating Animation with ActionScript 3.0 (.net)
Posted: 07/03/2009
Pulling another all-nighter to meet tomorrow’s looming deadline? Download Paul Wyatt’s article unveiling time-saving tips to producing keyframe animations and motion tweens in a flash. Rather than wasting hours of effort creating similarly-styled animations from scratch, Wyatt’s clear-cut tutorial will teach you how to copy Flash animation to ActionScript 3.0 code by reusing code that can be applied to any movie clip across the platform. Eventually, you’ll even be able to compile your own unique master document of signature animation styles. Once you learn Wyatt’s simple, practical techniques, you’ll be delivering client creative with time to spare.
Industry: Marketing, Design, & Interactive Communications,  Technology, Consulting, & Professional Services
Topic: Technology Implementation
Region: Global
Audience: Business to Business
In Online Advertising, Search Ads Are Where The Money’s At (Internet Retailer)
Posted: 07/08/2010
In the world of online advertising, there is no doubt that mobile ads are hot. So hot, in fact, that according to IDC analyst Karsten Weide, “the IDC projects U.S. spending on mobile advertising will grow 97% this year, to $433 million from $220 million last year, following growth of 47% in 2009 over 2008.” Despite this statistic, paid search will become central in online advertising in the coming years. Weide says “search ads may be less sexy than mobile online ads, but it’s where cash registers will ring most loudly in the coming years” but she also strongly urges marketers to become acquainted with mobile advertising.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products
Topic: Content Strategy,  E-Commerce,  Marketing Communications
Region: Global
Audience: Business to Business,  Business to Consumer
InStyle Splashes Into E-Commerce (B&T)
Posted: 05/27/2010
Online shopping has never been more InStyle. Pacific Magazines recently launched into e-commerce with ShopIt!, which is linked exclusively to its iconic title, InStyle. The Web site crosses insight from the fashion magazine’s glossy spreads of products to online purchase and home delivery. ShopIt!’s launch is being coordinated with InStyle Australia’s 10th anniversary and is designed to impart a consistent brand experience across the print and online mastheads. The launch will begin with InStyle’s April issue and the site will be refreshed with major monthly updates that correspond with each new issue. An integrated campaign to promote the launch will feature TV commercials, point-of-sale advertising, social media, direct marketing and cross promotions across the magazine and virtual storefront. The media conglomerate also has plans to launch a similar site for Bride-to-Be.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products
Topic: E-Commerce,  Experience & Interaction,  Marketing Communications
Region: Asia Pacific
Audience: Business to Consumer
Intel Amps Up, Launching New AppUp Center (Dr. Dobbs)
Posted: 02/18/2010
Intel is joining the software application (app) trend with the release of its beta version app, the Intel AppUp center. Meant for netbook computer use, these apps can be purchased or downloaded for free. Apps run the gamut from topics like education, entertainment and health to social networking, games and more. According to Renee James, corporate vice president and general manager of Intel Software and Services Group, "The Intel AppUp SM center offers netbook users quick and easy access to applications specifically tailored to their mobile lifestyle.” Windows and Moblin, the first operating systems to target Intel Atom processor-powered netbook computers, will receive the first applications. Intel’s partners Acer, Asus, Dell and Samsung are also planning app startups. Intel and its partners expect the eventual expansion of stores to include applications for handheld consumer electronic (CE) devices, smartphones, consumer electronics, TVs, and other devices.
Industry: Retail & Products,  Telecommunications
Topic: E-Commerce
Region: Global
Audience: Business to Consumer
InterContinental Hotels Group Offers Hospitality With A Technical Twist (InformationWeek)
Posted: 10/14/2010
It’s easy to chalk IHG's, InterContinental Hotels Group, ubiquitous success up to one thing: customer loyalty. Tom Conophy, IHG's CIO, said the company’s core focus is on making customers "the center of our universe," and customer loyalty is vital to growth in the hospitality industry. The ever-growing hotel group, which owns seven hotel chains, including Crowne Plaza, Holiday Inn, and InterContinental Hotels, keeps its guest doors swinging by making business intelligence one of their core competencies. 200 million guest profiles currently occupy the company’s 25 TB database, with detailed information on 43 million loyalty plan members. The company currently receives 30 million availability requests per day, supported by its own proprietary search technology, the Bottom-Up Optimum Search Strategy(BOSS). "Search is the killer app for us," Conophy says, and with IHG’s iPhone app as the industry’s most downloaded, adding mobility is another success factor with a concept the group has named “Virtually Me.”
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Technology, Consulting, & Professional Services,  Telecommunications
Topic: Business Intelligence,  Content Strategy,  Creative & Design,  E-Commerce,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: Global
Audience: Business to Consumer
iPhone App Enables Paying with Plastic (CNN Money)
Posted: 03/18/2010
Operating businesses remotely just got even better. While credit card transactions were standardized in traditional business settings long ago, paying with plastic was only a pipe dream for those conducting business on the road. Now, a host of software is on the market allowing mobile businesses to process credit card payments on their cell phones. From Apple's iPhone applications to Inner Fence, which developed the first iPhone app for processing credit cards, there are a slew of applications out there that allow proprietors to issue refunds, review sales, and email electronic receipts for transactions.
Industry: Retail & Products,  Technology, Consulting, & Professional Services,  Telecommunications
Topic: E-Commerce,  Technology Implementation
Region: Global
Audience: Business to Business,  Business to Consumer
Is Real-time Internet Worth All the Buzz? (New Media Knowledge)
Posted: 08/27/2009
You may be wondering what’s behind all the real-time Internet buzz. Before you determine the real worth of real-time Internet, consider Dell’s success with their @DellOutlet platform on Twitter, the front-runner in the real-time game. The company has experienced real financial gain (to the Tweet of $3 million dollars in revenue) from real-time marketing, “Tweeting” followers a mixture of exclusive content and time specific discount incentives. According to Joe Hughes of Yomego there are two key elements to real-time Internet: (1) practically no delay between composition and publishing and (2) the ability for users to discover content in real-time. With an estimated three to four hundred million people currently using some version of real-time Internet (across platforms like Facebook, Friendfeed, Yauba and jabber), the numbers are too large to ignore as merely a fad.
Industry: Marketing, Design, & Interactive Communications,  Technology, Consulting, & Professional Services
Topic: E-Commerce,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: Global
Audience: Business to Business,  Business to Consumer,  Peer Groups & Communities
It’s Super Bowl Sunday: “Time to Wear the Pants” (BrandWeek)
Posted: 02/18/2010
Watching the Super Bowl and wearing pants went hand in hand on February 7th. During the big game, Dockers presented a 30-second ad to promote its ongoing “Wear the Pants” campaign. The ad portrays childish men, marching and chanting “I Wear No Pants”, who are interrupted with the message “Calling all men, it’s time to wear the pants.” "We’re sending out a humorous call to manhood . . . The campaign celebrates the reemergence of the khaki... as an everyday way for men to convey masculine pride," said Jen Sey,VP of Dockers global marketing. The ad’s incorporation of Shazam mobile technology will allow consumers to use their smartphones for direct interaction with the ad’s content. Downloading the Shazam application and “tagging” the spot will direct consumers to the content page and its various offerings. "We’re on a mission to reinvent khakis and consumers’ relationship to the category, which has been passive in recent years," said Sey.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Telecommunications
Topic: Creative & Design,  Experience & Interaction,  Marketing Communications
Region: North America
Audience: Business to Consumer
J.C. Penney Makes Mobile Holiday Move (Internet Retailer)
Posted: 01/04/2011
J.C. Penney Co. is initiating a major multichannel mobile push with holiday retail plans that include the launch of an m-commerce site, enhancements to its mobile applications, location-based app promotions and an iAd campaign. Along with the full suite of m-commerce functionality such as browsing, searching and buying—the mobile site also includes a Find Near Me button and updated applications for iPhone and Android users that lets shoppers browse the weekend sales circular; create portable shopping lists; find the nearest store to either their current GPS location or to a ZIP code or city name; and sign up for mobile coupons. Location-based services Foursquare, Brightkite and Facebook Deals also play a role, allowing shoppers to cash in for $10 off a $50 purchase when they check in at one of the retailer’s 1,100 stores. In addition to its ongoing mobile coupons program, the campaign will also include mobile display ads on Apple’s iAd network, featuring a treasure hunt through a variety of J.C. Penney gifts as shoppers search for a $10 off $50 coupon.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Technology, Consulting, & Professional Services,  Telecommunications
Topic: Content Strategy,  Creative & Design,  E-Commerce,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: Global
Audience: Business to Consumer,  Peer Groups & Communities
Jruby is a Gem for Gilt.com (CNET News)
Posted: 12/03/2009
In a conversation with the Gilt Groupe’s CTO and co-founder Michael Bryzek, Software, Interrupted’s Dave Rosenberg unearths how Jruby powers the luxury shopping site. JRuby’s ability to seamlessly integrate and leverage mature libraries entices Java developers seeking additional productive frameworks to turn to the high-performance platform. Because Gilt.com deals with spikes in traffic when new items are released and items surge in popularity, the IT infrastructure must have the capability to scale and burst in order to meet customer demands. The company is gearing up to deploy Ruby on Rails 3.0, which offers great performance, scalability and the ability to write and expose elegant APIs written in the Ruby language.
Industry: Retail & Products,  Technology, Consulting, & Professional Services
Topic: E-Commerce,  Technology Implementation
Region: Global
Audience: Business to Business,  Business to Consumer
Karmaloop’s Online Roots Run Deeper Than Facebook And Twitter (DIRECT Marketing Online)
Posted: 03/17/2011
Long before Facebook became synonymous with social marketing, Karmaloop’s rep program was successfully hawking its line of streetwear to its audience of teens and young adults. Nearly a quarter of its $100 million in annual sales is generated by 6,500 reps across the globe. Assigned a customized code to track sales and earn points, reps essentially build their own customer base by promoting the brand via personal blogs, Websites, Facebook pages, and other social networks. “We have our built-in audience and the trust and loyalty of millions of 18- to 24-year-old kids, and they’re going to follow us, because peer-to-peer is how we do that,” director of lifestyle marketing Giovannah Chiu said. The same philosophy led to the creation of KarmaloopTV.com in 2008, which has since expanded to include channels devoted to specific brands and regularly scheduled programs.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products
Topic: Content Strategy,  E-Commerce,  Experience & Interaction,  Marketing Communications
Region: Global
Audience: Business to Consumer,  Peer Groups & Communities
Kitty Crowdsourcing? New Service Helps Businesses Collect And Rank Innovative Ideas (Fast Company)
Posted: 09/02/2010
When Princeton sociology professor Matthew Salganik came across KittenWars.com, he knew he found a valuable model for his own crowdsourcing website, All Our Ideas, which merges sociology and computer science techniques to enable organizations to collect ideas and rank them more effectively. A virtual idea factory, the service allows users to launch their own question and answer websites. If neither answer presented is acceptable to visitors, they can simply add their new ideas to the mix. Those new ideas then get filtered into the voting pool. Salganik explains, “If you ask for suggestions, especially online, you may get thousands of ideas that can take weeks to sort through. On the other hand, if you use a survey with preset questions and answers, you can get lots of data but few new ideas." The service is already gaining traction with organizations like Princeton’s class of 2008 student government, which used the tool to pinpoint the most pressing issues on undergrads minds.
Industry: Marketing, Design, & Interactive Communications,  Technology, Consulting, & Professional Services
Topic: Business Intelligence,  Content Strategy
Region: Global
Audience: Business to Business,  Business to Consumer,  Peer Groups & Communities
Latinos Make Up Huge Piece Of Mobile Marketing Pie (ClickZ)
Posted: 03/31/2011
Mobile phone use is on the upswing among the Latino population, rising 26 percent from 2006 to 2010 compared to 18 percent of the general population. Three key markers indicate that the Hispanic population will continue to drive mobile marketing: they care about social connectivity, they are actively seeking fun experiences and they are open to innovation. The proof is in the pudding: 82 percent of the market has been penetrated; mobile phones are outpacing landlines among this demographic as the primary source of communication; this group is more interested in mobile web browsing than the average population; 24 percent of mobile users have downloaded at least one app; and the group has demonstrated that enhancing their lives through social connectivity is a priority.
Industry: Marketing, Design, & Interactive Communications,  Telecommunications
Topic: Content Strategy,  Creative & Design,  Experience & Interaction,  Marketing Communications
Region: Global
Audience: Business to Consumer
Legally Broadband: Finland Declares High-Speed Internet Access a Legal Right (CNN)
Posted: 11/19/2009
Finland recently declared broadband Internet access a legal right. While it is a view shared by the United Nations, Finland is the first country to actually make it legally required for telecommunication providers to supply connection speeds of at least 1 megabit per second for all 5.2 million Finnish citizens by July 2010. The mandate is an intermediary step to reach Finland’s real goal of reaching speeds 100 times faster–100mbps–by 2015. "We think it's something you cannot live without in modern society,” said Laura Vilkkonen, the legislative counselor for the Ministry of Transport and Communications. While the majority of the Finnish population (95%) is currently wired, the new law aims to stretch the Web to internet deprived rural areas.
Industry: Technology, Consulting, & Professional Services,  Telecommunications
Topic: Technology Implementation
Region: Europe
Audience: Business to Consumer
Like This: Google Acquires Like.com (InformationWeek)
Posted: 09/30/2010
In an effort to fortify Google’s search and e-commerce capabilities, the mega-search company recently purchased visual search company Like.com. Like.com’s computer vision and machine learning technology allows users to search and conduct visual comparisons for goods as they shop, making it particularly user friendly for mobile devices. Like.com CEO Munjal Shah confirmed the deal, stating, "We were the first to bring visual search to shopping, the first to build an automated cross-matching system for clothing, and more. We see joining Google as a way to supersize our vision and supercharge our passion." Google’s likely goal in the purchase is to beef up it core search products and image recognition services (Google Goggles), as well as intensify its social capabilities (Jambool and Slide.com) to make search more “social and more deeply integrated with e-commerce.”
Industry: Technology, Consulting, & Professional Services,  Telecommunications
Topic: Experience & Interaction,  Technology Implementation
Region: Global
Audience: Business to Consumer
Market Intelligence the Smartphone Way (CRM Daily)
Posted: 02/04/2010
Context-aware software tries to connect the real world with the vast stores of information about places in a virtual world: the Internet. The technology channels the knowledge amassed to provide useful tools to the smartphone user. Consumers gain more control over their buying experiences and save time when they purchase from vendors who have critical insight into their shopping habits. The software’s diverse industry applications include retail, business management, hospitality, and food and beverage. Research firm Gartner projects the market for this technology will grow to $12 billion by 2012, with Google standing in prime position to address and profit from the new wave of demand. Other companies that stand to benefit are Nokia, Cisco Systems, Avaya, large telcos like China Telecom or potentially even social networks such as Facebook, Gartner says.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Technology, Consulting, & Professional Services,  Telecommunications
Topic: Business Intelligence,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: Global
Audience: Business to Business,  Business to Consumer,  Peer Groups & Communities
Mastercard Campaign Praises Hockey’s “Unsung Heroes” (Strategy Magazine)
Posted: 06/09/2010
“Unsung heroes” are typically the faces behind the scenes, eschewing the limelight to help launch others to the top spot. In an unexpected turn, Mastercard’s new campaign casts new light on the "unsung heroes" of the hockey world. In support of its title sponsorship of the 2010 MasterCard Memorial World Cup, MasterCard’s saucy, mockumentary-style campaign features live-action vignettes that pit inanimate objects against each other to battle it out alongside real athletes. The digital campaign celebrates mundane objects like alarm clocks, cups of coffee, garage doors, dumbbells, slush and shock absorbers, whose efforts are often overlooked in the hockey player’s quest to meet challenges. Designed to be dynamic, memorable and cost-effective, the campaign extends the creative theme with trading cards featuring each item and rich media ads on TSN.ca, Sportsnet.ca, CHL.ca and NHL.com, as well as the major Canadian portals that drive visitors to the Mastercard.ca site to vote on their favorite videos. Mastercard will run the "Unsung Heroes" campaign until the end of the Memorial Cup on May 23.
Industry: Marketing, Design, & Interactive Communications
Topic: Content Strategy,  Creative & Design,  Experience & Interaction,  Marketing Communications
Region: North America
Audience: Business to Business,  Business to Consumer
Mastering The Whole Customer Experience (.net)
Posted: 04/15/2010
In a recent interview, Oliver Lindberg caught up with Paul Dawson, EMC Conchango’s experience director, to discuss the company’s methodology. EMC Conchango concentrates on what it calls “total experience design,” taking a comprehensive look at the customer journey from beginning to end, and all the points in between. EMC Conchango operates as the European arm of EMC Consulting, allowing it to leverage its global reach and cast a wider net to capture more global business. Based on fact, the experience planning process incorporates Agile methodology, regularly released software and eye tracking to analyze how people interact with the content of a page. The agency is also experimenting with electroencephalograms that are literally wired to reveal what consumer’s brains are thinking and feeling. The agency also partners with Microsoft to adopt new user-facing technology to better understand customer behavior and devise ways to prolong consumer interactions with brands and products.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Technology, Consulting, & Professional Services
Topic: Content Strategy,  Creative & Design,  E-Commerce,  Experience & Interaction,  Marketing Communications,  Technology Implementation
Region: Global,  Europe
Audience: Business to Business,  Business to Consumer
Maximize your Web Site’s Mobilization with CSS (Practical eCommerce)
Posted: 09/11/2009
With mobile internet use and mobile-friendly browsing on the rise, expert Armando Roggio is encouraging businesses to consider his “Web Design Tips” before redesigning their e-commerce sites to address their mobilization. Simple techniques such as adding a second style sheet or slightly revising a page’s HTML can enhance mobile shopping experiences without wasting time to register new mobile domains or create mobile-specific styles. The best solution? According to Roggio, it’s more efficient to redesign your current site to render well across multiple platforms including mobile, desktop, RSS, and more, using CSS. To illustrate his advice, Roggio creates a home page for an e-commerce comic book store with an instructional video demonstrating how to create mobile-friendly background images.
Industry: Marketing, Design, & Interactive Communications,  Retail & Products,  Technology, Consulting, & Professional Services,  Telecommunications
Topic: Creative & Design,  E-Commerce,  Experience & Interaction,  Technology Implementation
Region: Global
Audience: Business to Business,  Business to Consumer
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