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Where Only the Strong Survive: Market Testing on the Social Scene (Chief Marketer)
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Posted: 09/25/2009
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Given the ongoing technology explosion, it’s no surprise that consumers’ collective (and opinionated) voice is growing louder and marketers’ ears bigger, or at least more attune to what they’re hearing via the social web. Tapping in to social networks allows marketers to listen to what consumers are saying to not only drive, but refine market testing and distill the ideas that most deeply resonate with their audiences. Marketers must harness the power of social media by immediately engaging as many consumers as they can from the start. By the time ideas and messaging run through various tiers of sub-panels, what’s left is a virtual survival-of-the-fittest where only the strongest ideas survive and “smartness” is ruled only by the human imagination.
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Industry:
Marketing, Design, & Interactive Communications,
Technology, Consulting, & Professional Services
Topic:
Business Intelligence,
Content Strategy,
Creative & Design,
Experience & Interaction,
Marketing Communications
Region:
Global
Audience:
Business to Business,
Peer Groups & Communities
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Report Shows That B-to-B Marketers Harness the Power of Social Media (BtoB Online)
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Posted: 09/11/2009
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B-to-B marketers tend to dedicate a greater portion of their budgets to newer media platforms, so it’s no surprise that the report, “Harnessing the Power of Newer Media Platforms for More Effective Marketing,” shows a dramatic increase in social media among b-to-b marketers. The updated report from BtoB and the ANA (Association of National Advertisers)documents that 66% percent of marketers surveyed currently employ social media, up from 20% in 2007. An overwhelming 57% now target social media, a 42% increase over respondents two years ago. Blogging and mobile are the “newer media” tactics not currently being employed, but respondents claim they’ll begin using both in the next year. LinkedIn is chief among the social networks utilized by b-to-b marketers, while Facebook ranked highest overall. Viral video and podcasts are chalked up to be the next go-to b-to-b marketing tactic over the next year.
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Industry:
Marketing, Design, & Interactive Communications
Topic:
Business Intelligence,
Experience & Interaction,
Marketing Communications,
Technology Implementation
Region:
Global
Audience:
Business to Business,
Peer Groups & Communities
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Figuring Out the Tools of the Social Trade: How Intuit Benefits from Social Media (BusinessWeek)
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Posted: 09/11/2009
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For many companies it may seem impossible to get measurable results from social media campaigns, but Intuit (INTU) appears to be profiting from its new social community, Quickbooks
Live Community. Intuit’s secret to success? The accounting software maker aggregates tried-and-true users into a live community where they can exchange meaningful information. For customers, that means quicker responses to troubleshooting while the company is relieved of providing more paid technicians. The live community is immediately accessible to users
opening QuickBooks 2009 on a PC or Mac. Since launching the new social element, the company has enjoyed multiple benefits from decreasing costs for tech support and enhancing customer service to tripling its channel traffic and increasing market share by 4 points, to 94%.
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Industry:
Marketing, Design, & Interactive Communications,
Retail & Products,
Technology, Consulting, & Professional Services
Topic:
Business Intelligence,
Experience & Interaction,
Technology Implementation
Region:
Global
Audience:
Business to Business,
Business to Consumer,
Peer Groups & Communities
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Breaking Through the Barriers to Adopting Social Media in Email Marketing (New Media Knowledge)
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Posted: 09/11/2009
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A recent survey by email experts StrongMail cited that 62 percent of firms plan to increase social media spending while 66 percent plan to integrate social media into their email marketing campaigns. NMK sat down with Paul Bates, managing director of StrongMail, to get an insider’s
perspective for breaking through the barriers to effectively engage social media. Find out where your customers are hanging out online and observe their behavior there; engage competitive analysis across the social spectrum to find out where your competitors are lurking and determine whether they are or are not enjoying success. The conversation with Bates is packed
with stats, insights and tips for marketers to engage customers in meaningful conversation and begin to integrate social media into an email marketing strategy with enormous ROI on their marketing dollars.
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Industry:
Marketing, Design, & Interactive Communications,
Technology, Consulting, & Professional Services
Topic:
Business Intelligence,
Content Strategy,
Creative & Design,
Experience & Interaction,
Marketing Communications,
Technology Implementation
Region:
Global
Audience:
Business to Business,
Peer Groups & Communities
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Great Expectations-Delivering Web Site Performance to Even the Most Discriminating Connoisseur (Internet Retailer)
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Posted: 08/15/2009
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Don’t expect to elude the connoisseurs’ expert judgement when it comes to your own web site’s performance-especially during the holiday rush. Dotcom-Monitor’s suite of externally hosted network and I.T. monitoring services helps companies like K&L Wine Merchants combat the annual holiday ambush. The wine merchant uses a robust e-commerce navigation system to enable shoppers to sort through the massive inventory of specialty and rare wine selections by variety, country, sub-region, price range, critics’ scores and special designations. No. 356 in the Internet Retailer Top 500 Guide, K&L relies on critical services like uptime verification, multi-page transaction monitoring and site performance monitoring to deliver an enjoyable and hassle-free experience to please even the most discriminating shopper.
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Industry:
Retail & Products,
Technology, Consulting, & Professional Services
Topic:
Business Intelligence,
E-Commerce,
Experience & Interaction,
Technology Implementation
Region:
Global
Audience:
Business to Consumer
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